Friendly, efficient, helpful, and on the ball. He made everything work great and I would absolutely ask for him if I came again.
9/5/2024
Hilda I. VERIFIED CUSTOMER
Keep up the great work love my car and the service provided
I needed my keys after forgetting it on mu car and they made sure to bring them to me .
9/5/2024
Lynne O. VERIFIED CUSTOMER
Gary is warm, kind, friendly and efficient. He always has a smile and is knowledgeable. He offers the recommendations from Hyundai while helping me determine what is best for me budget wise which is a sign of trustworthiness and care to me.
9/4/2024
Joseph M. VERIFIED CUSTOMER
I brought my car in pretty late on a Saturday because my driver's door window has stopped working. Moe did all he could at the time and said he would be available early Monday. He was ready to help before opening on Monday, which helped me get to work on time with the Lyft he called for me. He also checked with my CarMax/CNA warranty and found out it covered my issues and got me a loaner car the next day when it became apparent that it they'd have to wait for parts. He was friendly and accessible throughout the whole process. Thank you!
9/2/2024
Terrance D. VERIFIED CUSTOMER
I did not get a complementary car wash. My car was returned to
Me as dirty as when I took it there.
9/2/2024
Nilsa A. VERIFIED CUSTOMER
I feel that I Didn't get the best service as I expected, although this was my first time. Having my car serviced at this dealer. I felt that the representative
That mapped me to check-in my vehicle Did answer all my questions But didn't follow through with what I went in 4
His demeanor was very unapproachable. His done was condescending in person and on the phone.
9/2/2024
Christine Ann. VERIFIED CUSTOMER
Mr. Ramos was extremely professional and courteous and provided excellent customer service. I was irritated that it would take over 2 hours to look at my tires, however, Mr. Ramos was very accommodating and told me he would try to expedite the service. Great job in having Uber drive customers home. This was a great incentive. Thanks again for great customer service.
9/1/2024
Lissette B. VERIFIED CUSTOMER
Hello there. The only one thing is not right for me is you guys never add antifreeze to my vehicle never add or check brake fluid , power steering fluid .
9/1/2024
Robin L. VERIFIED CUSTOMER
I took my car in due a "need service" notice my car indicated within 30 days, which was a month before I needed the oil change per the sticker on my windshield. I ignored this warning before, and my car refused to start after the time expired on it, so I have made sure to take it in. I got the same notice on Saturday, and called to get an answer why. No one called me back. I had some time, so I drove by and they said it needed to be reset. Well I did another errand, only to have the same warning show up after restarting my car to go home. I called and left yet another message, and still no response. I am taking my car back on 9/3, and requesting a loaner car, as I need to work. This is a continuation of service my car needed done, and I need it resolved.
9/1/2024
Michael Y. VERIFIED CUSTOMER
I took 2021 Elantra for 40K Service and malfunctioning rear view camera. Service and camera work was completed but Apple Car play is not working. It was working fine before the rear view camera repair. I have to take Tuesday Morning off from work get it repair. I have no issue with Candice, I would give her 5 stars but broken Apple Car Play is preventing otherwise great service I received from her.
9/1/2024
Rosa P. VERIFIED CUSTOMER
Thank you Louie for your excelent service.
9/1/2024
Katie D. VERIFIED CUSTOMER
I never got an update on my vehicle. I texted my service provider and never got a response. My wife texted in the link that you were sent when the car was dropped off. I called multiple times on Saturday, text multiple times. I had to refuse to be transferred to my service provider who was actually off, before I could talk to a person. I talked to Gary who was helpful. I found out that I part had to be ordered and it would take a week. I asked for another service provider when I went to pick up my car. Gary was helpful. I will wait to see when my parts come in if I get a phone call.
9/1/2024
Misun K. VERIFIED CUSTOMER
Enrique Almazan did a great job. He welcomed me at the Service Center and informed me what would be done to my vehicle and how long it would take. He was courteous and helpful. He got me on my way earlier than expected. Enrique did a great job, as usual.
9/1/2024
Lenny J. VERIFIED CUSTOMER
Great team thanks
9/1/2024
Martha G. VERIFIED CUSTOMER
Gracias por el buen cervisio que le han dado a mi carro. Y un respetuoso trato que nos dan al cliente. Muchas gracias.
9/1/2024
Mark A. VERIFIED CUSTOMER
Car wash on site
9/1/2024
Alexander S. VERIFIED CUSTOMER
I scheduled an appointment specifically saying that there was an object in my front left tire…upon arriving I reminded the Hyundai representative of the problem and it was an easy spot visually…left my car for two hours and got a text saying all is well and nothing was detected…I was skeptical so I asked the representative to contact the servicing team to make sure that all was well…they said it was checked and upon checking it myself there was a silver half dollar sized nail and washer in my tire…I took a photo and it super apparent that the service team was negligent and I had to take it to a outside party tire shop instead of the dealership for my vehicle because I was told that if Hyundai service were to remove the object and it couldn’t be patched I would have to purchase a new tire…also that I would have to wait two days for a new tire because none were on hand…this delay caused me to have reschedule one of my clients and has made me distrust the dealerships servicing team….if they couldn’t spot an object in a very visual area of a tire…then I’m not too sure on their capability of tougher problems that could arise down the road
8/31/2024
James R. VERIFIED CUSTOMER
I will be happy to share my very good experience with your service department