Norm Reeves Hyundai Cerritos Auto Repair Service

Following questions regarding my engines reliability and preventative maintenance questions as well as concerns about my aging vehicle, and with request to change the battery in my key fob- I received text confirmation only for the key fob, which wasn’t **** changed hahaha

Thank you for everything juan

We purchased the extended warranty when we bought our Palisade. I brought it in for an oil change. I was told that it was also time for a tire rotation. I mentioned I needed no air filter because I had installed a permanent K&N air filter. When I got the car back from service the invoice indicated I needed an air filter. It was also noted that the tires were all checked and set to 36 psi. When I left your dealership I checked the air pressure using the onboard computer, it indicated the air pressure was 38 in two tires 37 & 39 in the other two tires. Unfortunately it makes me question whether the tire rotation was done, and certainly the tires were never checked and 36psi was not done. Now that the warranty will expire next month I may take my car elsewhere for service!

Thank you for a good service, although this time, the waiting was over by more than an hour over the promise time.

Candace went above and beyond expectations with our service needs. I would highly recommend that she gets a promotion for her efforts. If I was managing her, I would be happy and scared that she was a better employee than me.

Excellent Service!????

I'll be glad to take the survey.

Very professional and efficient taking care of my vehicle.

Juan is very courteous and professional

Very good service ??????????

I brought my son car in for routine service and Mr. Moe J. found a couple items that could be fixed preventively and it wasn’t an up sell ( very transparent about cost and very reasonable). I appreciate that these items were brought to my attention. Thank you so much for the honesty, integrity, courtesy and fair pricing.

Candace was amazing, but just one day after the service, the AC started making noise when turned on. This is concerning since the last time I had mentioned that my car was stalling, that I was told that it was not replicated. That led to me stalling on my way home from work and I had to find a way to get the car to work and fixed. I'm worried about Hyundai not caring for the customer or the safety of the passengers if only one day after service the AC starts breaking. I work in healthcare, and I really hope Hyundai starts caring about the people that drive their cars the way we care about our patients.

He was very helpful in getting my door lock fixed

Excellent service!!

Professional to the extreme

Thank you!

Mohamad was so polite and helpful. I waited for my car to be serviced and he would come into the waiting room and make sure I was doing ok. He was so courteous which made my waiting time very pleasant.

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Juan is professional, knowledgeable, friendly and provides excellent customer service!

Omar was great, but I think the issue could have been solved a week earlier if the service department checked if my vehicle could charge. They said they would do that and didn't.