Norm Reeves Hyundai Cerritos Auto Repair Service

Enrique has great customer service skills and always makes sure you’re taking care of. For example he saw I was waiting to pick up my car and there was not a check out attendant at the desk so it personally checked me out and got me on my way

Execellent customer service.

Very informative, helpful and friendly! Greatly appreciate this and of course will be back! Thank you

Gr8 customer service!!!

I've had Mo a couple times now and he's always been great. Nice guy. All helped make sure my vehicle is up to date

Very courteous and finished in a timely manner.

Really like that you can give a time you will pickup car and car was ready

Very smooth service. From check in to check out

Enrique was very courteous. I appreciate great customer service!

Everything else was great but little bit disappointment that my brake was still make noises. I felt that day they was rushing and advisor did not really explain into detail

The parts were on back order for a couple months, and they were still wrong color when they arrived. Fortunately, the service advisor Juan and Enrique were able to make it right. I would give both of them a 10 out of 10.

Please see previous review

Juan, was very helpful and answered all my questions and concerns!!

Thanks

Gary is always great I like that he listens to my concerns And answers my questions He’s is polite and friendly

Juan is always very helpful

My husband brought my car in .I thought my first oil change was free but I was charge 280 dollars. I thought I had maintenance care also.

Friendly quick and professional.

I’m not sure what Norm Reeves Hyundai (Cerritos) is doing, in the short time the dealership/service center has been working with me. I can’t really put into words. Louie Candace Victor Mechanic (sorry name slips me and too lazy to walk outside to my car) I just moved house and been really busy for 2 weeks. Sitting at Norm Reeves was the 1st real break I had. As I have said multiple times, I know he haw about cars. I can do a lot on modification and maintenance but that’s on the PS5 on my Son’s Need for Speed. Every visit the care, attention and how you feel valued. I don’t experience much in this country (I’m from Scotland) adjusting to life in California has been a tough one BUT not having my car serviced. (Norm Reeves Hyundai in Cerritos) Honestly the car sales and service centers (won’t say the worse BUT has a B M W in there) I used solely and with my ex wife, I’ve not experienced to this level and beyond a service that for me at 18 miles from my “hoose” that house in Scottish slang. That’s a journey I’d gladly take. To not go on and on as I feel lack of sleep is kicking in. That and I’m scunnered. Thank you to Louie and ALL that looked after me with my car and even though above me, as I make movies and build computers. I do come away with some knowledge and experience passed on. If only other locations had this approach with their customers. THE REASON - I said no on the trade in, another Hyundai dealership on my dream car was kicking me when I was down. I was homeless and loosing my Son in my divorce. To attain my Ioniq 5 it would have been like selling my soul to the devil. That and I was heading to Scotland with nothing. I slept rough, in my Elantra and my bosses office just to be here for my son. Long story short I APOLOGIZE I’m going on. If I buy or trade I feel I’d be in a deeper hole. I owe $20k on my Elantra and an Ioniq would take me to roughly $70k, as a single Dad (oh yes I won my Son in my divorce even though my ex destroyed me) James Jr has been worth the nightmare (Freddy Krueger) he has no match on my ex. I refinanced my Elantra I would be paid off by 2030 now, I did this as to save me money. I would jump on a new car in a heartbeat but I’ll wait. Thank you for keeping me and my Son safe and (the audio update) fixed my issues with my infotainment system after 3 years my radio does not glitch ??????????????????????????????. Thank You from this very taken aback Scotsman.

Was very helpful and Informative