Norm Reeves Hyundai Cerritos Auto Repair Service

I took my car in because the check engine light came on and turned off, and that was addressed and so far it has remained off. The other issue that I have taken it in for now 4 times, is the Refill Inverter Coolant light that keeps turning on and turning off. I was told that multiple things were done, including changing the electronic water pump, but it only lasted a day and a half. The light came back on. It has again turned off as it has been doing, turning on and staying on while the car is on, and when I turn it off and not start up the car again for a few hours, it clears. So I don’t know what is going on, but it is very frustrating and it’s been going on for way to long for this being a car that is only going to be 2 years old in September.

Thank you for the best customer service.

Very friendly and helpful, I am completely statisfied. Enrique was extremely polite and very accommodating.

Very good service

The work on the car (2014 Accent) for recall repairs was fine. However, I was told that my wait-time for the car would be three (3) hours, which influenced my decision to not find a way to travel home - since courtesy shuttles were not provided (your competitors at Ken Grody do). I waited nearly five (5) hours for the repairs. When I checked on progress I was told “soon” and that the paperwork (electronic) said 3-5 hours. He also said ‘the work takes time, the entire steering column needs to be dismantled.’ Additionally, during my wait I personally observed 4 other customers be upset by the service being provided: (1) customer came in to have ordered switches installed to fix a problem, only to be told it was the motors and not the switches that were the problem and that motors would be ordered and customer would have to come back and wait some more; (2) another individual was upset with the length of wait and verbal about it; (3) a customer was advised that the part that looked to be the problem was a third party product, not covered under warranty and that a diagnostic fee of $169.00 was due - this caused consternation and discussion wherein the CSR eventually lowered the fee but did not assuage the angst of the customer (who was also not advised as to who installed the third-party part); and (4) a customer came in with some coupon for tires and after the work was done told the coupon only applied to one tire, not two or more. Each of the five of us was made to feel as if we were wrong or deficient; no real effort was made to try to mitigate - except the lowering of the diagnostic fee - and certainly not to attempt understand the customer or work to keep/make the customer happy. All of this has me questioning whether I would want to continue with Hyundai as a customer (one who has been very satisfied up until now). Peace & Light. David M

Great all around.

Great service!

Amazing customer service! Candice Rioxas understood exactly what I was trying to explain with the issue at hand. The technician got straight to it and fixed the problem! My car drives like never before!!! For any future services I will return no question about it!!!

Thank you so much for being there for us Hyundai drivers

Excellent service

He was very kind and kept me informed along the way. I also appreciated that after the repair was done, that he sent me the findings from the visual inspection and went above and beyond by sending me the images. He even remembered my name when I returned. Thank you for the great service.

I was taken well care of

Candice is my go to girl at Hyundai

Promised a time estimated and was on time.

She was very helpful, patient and seemed truly concerned about solving the issue. Very Friendly! Thank you.

Enrique was a good communicator and helped us get our warranty claim approved.

The service was great thank you keep up the good work

Keep up the good work

Juan customer service is in different level, excellent communication, he helped me to solve the issue on my vehicle in the best way possible. Lower cost than I expect .

Louie was great , he was excellent also human helped me get everything done well in time ...it was really awesome..and no waiting...great ... See you next time