I was appalled by the service that I was provided from this Hyundai Dealership. Every time I went in I was lied to and my time was wasted. The least you can do is be honest about how long a service will take and prepare your customer for that so as to not waste their time because not everyone can sit around and wait for hours for their vehicle. It took forever for me to get a response about my vehicle when I asked for a status update as well and there was no clear communication about the situation at hand. I am extremely disappointed at the fact that so many things were overlooked throughout this process. Saying that my car will be clean and charged for me to pick it up when it in fact was neither clean nor charged is abysmal. I was given a phone call a day in advance that my car was ready - how does a discrepancy like that happen when you have the whole rest of the day to check the vehicle and the morning of the next day. I wasted time going there to pick up my vehicle only to have it not even be ready and I had to come back. I will not be coming back to this dealership until the service representatives learn how to properly communicate with their customers.
7/19/2024
Karen G. VERIFIED CUSTOMER
Mohammad Jaber always provides great service and his great personality shines. I always know I’ll get the best service for my car
7/19/2024
Ivan A. VERIFIED CUSTOMER
Gary is excellent
7/19/2024
Antonio T. VERIFIED CUSTOMER
Muy amables con la atención gracias por sus atenciones que siempre sigan así
7/19/2024
Dennis P. VERIFIED CUSTOMER
Heman is an exceptional Service and a great asset to the Norm Reeves organization! Regardless of the customer concern; he is always 100% committed to solving the concern and satisfying the customers needs!
7/19/2024
Joyleen U. VERIFIED CUSTOMER
Thank you, Gary! Your customer service is always outstanding!
7/19/2024
Osavuwa O. VERIFIED CUSTOMER
Good job
7/18/2024
Karen M. VERIFIED CUSTOMER
Gary has always been professional. Well spoken, excellent customer service skills.
7/18/2024
Alejandra/Bernardo M. VERIFIED CUSTOMER
Juan was kind, knowledgeable and professional. Thank you for all your help. P
7/18/2024
Tim C. VERIFIED CUSTOMER
Great
7/18/2024
David P. VERIFIED CUSTOMER
Thanks to Juan and Candice who helped us out when they got real busy they worked well together to take care of the customers
7/17/2024
Mariano G. VERIFIED CUSTOMER
Enrique is great. Thanks.
7/17/2024
Sharon C. VERIFIED CUSTOMER
Candice had fantastic service! I drive out of my way for service because the customer service is top notch!
7/17/2024
Janice C. VERIFIED CUSTOMER
My 2010 Elantra was purchased from Norm Reeves in December, 2009. It's been continuously serviced by Norm Reeves since then. The excellent service provided by Gary Ohnesorgen is one of the main reasons I've been a loyal customer all these years.
7/17/2024
Diana T. VERIFIED CUSTOMER
My interactions with Enrique and Jadden where top notch. Service was done sooner then the estimated time of completion.
Thanks
7/16/2024
Bhavin S. VERIFIED CUSTOMER
Louie is the best. The best. He is friendly and courteous and always informed as to where you all are in the repair and also came to inform me as
Soon as it was done. Louie is the best. And thank you to Heather for squeezing me in at such short notice for the oil
Consumption test follow-up.
7/16/2024
Jessica P. VERIFIED CUSTOMER
Fantastic customer service from Juan... very thorough and on top of things going the extra mile.
7/16/2024
Marisol T. VERIFIED CUSTOMER
Great customer service .
7/16/2024
Maria H. VERIFIED CUSTOMER
Multiple texts without receiving a response. When asked if the proposed fix will mitigate the problem, there wasn’t certainty, only hope.
7/16/2024
Thomas W. VERIFIED CUSTOMER
Your staff are so professional, courtesy and friendly.