Candice, she is great, kind, well explain my car situation. Thanks
5/30/2024
Yong L. VERIFIED CUSTOMER
Thank you for making the necessary arrangements so kindly and delicately.
5/30/2024
Albert F. VERIFIED CUSTOMER
My appointment went well and on schedule, Louie Ramos was friendly and explained everything that was going to be done at time of service and offered me the needed recommendations needed for my vehicle
Very pleased. Thanks
5/29/2024
Hector G. VERIFIED CUSTOMER
Courteous and flawless repair.
5/29/2024
Teresa A. VERIFIED CUSTOMER
Helpful & friendly
5/29/2024
Maria B. VERIFIED CUSTOMER
Enrique was very personable and explained everything. Great service
5/28/2024
Theresa Y. VERIFIED CUSTOMER
I was pleased with the service.
5/28/2024
Mary P. VERIFIED CUSTOMER
Enrique was fantastic! He is kind, knowledgeable, thorough, thoughtful, and very professional. He is easy to work with. He made me feel comfortable immediately. This was my first service appointment as a new Hyundai owner, and Enrique made me feel like a VIP. I’m so glad I chose Norm Reeves Hyundai to take care of my car. Thank you!
5/27/2024
Stephen O. VERIFIED CUSTOMER
As usual, NR Hyundai hit it out of the park. Perfect customer service and all of my expectations were met and exceeded my time expectancy. This team clearly knows how to get the job done always ahead of schedule.
5/27/2024
Nancy A. VERIFIED CUSTOMER
Gary was knowledgeable and friendly and made sure I got everything I needed
5/27/2024
Ricardo M. VERIFIED CUSTOMER
Juan was very helpful and treated us well
5/26/2024
Javier B. VERIFIED CUSTOMER
Good customer service and was satisfied with the repair my car needed.
5/26/2024
Alan Y. VERIFIED CUSTOMER
Juan was great and knowledgeable . Got my vehicle done very fast
5/26/2024
Mi Young. VERIFIED CUSTOMER
Excellent
5/26/2024
Mildred P. VERIFIED CUSTOMER
Louie was very knowledgeable and friendly. I left completely satisfied with his service.
5/26/2024
Tracy S. VERIFIED CUSTOMER
Thank you, Gary, for exceeding my expectations. What a great dealer, filled with customer-service experts! Thanks Gary and Javier (the check-out cashier guy)
5/26/2024
Celina C. VERIFIED CUSTOMER
Mo was professional and very polite.
5/25/2024
Jonathan D. VERIFIED CUSTOMER
Enrique was friendly and professional. Great service
5/25/2024
Hang N. VERIFIED CUSTOMER
I guess it’s not a given when you have an EV you get an EV loaner. Louie should have told me he didn’t have EV available bec when I arrived to pick up my loaner I was surprised and proceeded to wait 1.5 hours to get an EV loaner.
I was at the dealership 3 times. First time to drop it off and Louie was great. Really listened to my problems with the car and put every issue I had down for them to check. The 2nd time I dealt with him it was on the phone and he was very polite and let me know he had a loaner waiting and how long it should take to fix the vehicle. When I picked up the loaner he was off and let me know Candace would help me. Then when I picked up my vehicle he was working but no where to be found so Candace helped me again.
Just an Ok experience for me this time.
I find it odd that when you diagnose a problem they do not give loaners during the diagnosis. It was such a hassle to have to Uber home and get called back 2 days later to pick up a loaner. Hopefully this process changes