Parked my car between two vehicles didnt bother moving it until i got someone.
That person who moved it hit my bumper on the wall.
The air filter for being brand new was dirty. I asked the guy who said thats how it is.
Bad service. Lyft ride used to transpkrt me back home smelled like cigarrets.
4/16/2024
Tomas C. VERIFIED CUSTOMER
Mr. Almazan is a very competent advisor
4/16/2024
Karen M. VERIFIED CUSTOMER
Mohamed Jaber provided excellent service. He kept us updated throughout the entire process. He was always accessible, and addressed every concern. Mohamed is a valuable member of the Hyundai service team.
4/16/2024
Kyong K. VERIFIED CUSTOMER
You guy's awesome.
4/16/2024
Tamara H. VERIFIED CUSTOMER
moe is great
4/16/2024
Andres S. VERIFIED CUSTOMER
Gary and his entire team were amazing! This was my first time ever servicing my vehicle at a Norm Reeves store, and let me tell you, it won’t be my last! I look forward to many many more years of service with Gary and the Norm Reeves team!!
4/14/2024
Keysha G. VERIFIED CUSTOMER
My experience was very alarming with questionable practices. I was told about what the problem was and quoted over 500.00 to repair. Once I educated my service associate Gary that the same repairs quoted to me was a service that I had and paid for September 15, 2023. He came back with they replaced the spark plugs again and now all the other stuff isn’t needed. And the vehicle is ready for pick up. I also expressed to him my concerns that I was quoted for repairs that was already done and I acquired expenses of having the the vehicle towed in for something that I thought was handled already. I have had much better experience and service with Enrique. He has always been very helpful and through with my vehicle services in a timely manner with minimal inconveniences. I would ask that you encourage your team members to ALWAYS CHECK HISTORY on the vehicle and possibly do an internal audit on what repairs are really being performed vs just suggesting costly unnecessary repairs. I hope this was helpful in improving customer care and satisfaction.
4/14/2024
Kim W. VERIFIED CUSTOMER
Good
4/14/2024
Armen P. VERIFIED CUSTOMER
Juan Gallegos, my service advisor, displayed excellent communication skills. He was highly professional and polite, promptly taking care of my vehicle. The job was completed on time as promised. Thank you once again.
4/14/2024
John R. VERIFIED CUSTOMER
Had a great experience. Juan was great! Very professional, personable, informative, understanding, helpful.
4/13/2024
Rosalia C. VERIFIED CUSTOMER
None at this time
4/13/2024
Apple S. VERIFIED CUSTOMER
Great
4/13/2024
Robert M. VERIFIED CUSTOMER
Such a nice and amazing advisor.
4/13/2024
Tim F. VERIFIED CUSTOMER
Extremely poor communication, so not return requests for calls or other contact in a repair or timely manner.
4/13/2024
Patricia R. VERIFIED CUSTOMER
Great job on my vehicle Ethen! You’re a true expert in your field of work! He is an asset to Hyundai! I’m also impressed with the service team, great customer service and friendly! Thank you!
4/13/2024
Robert O. VERIFIED CUSTOMER
Excellent service by Louie!
4/12/2024
Ramiro I. VERIFIED CUSTOMER
Pfofessiobal service
4/12/2024
Paul N. VERIFIED CUSTOMER
Very good service. JUAN WAS VERY HELPFUL.
4/12/2024
Teresa J. VERIFIED CUSTOMER
Great and helpful agents
4/12/2024
Steven M. VERIFIED CUSTOMER
Enrique was friendly, explained all that was Included in the recall service I received, and contacted me when the service was completed.