Candice Roxas was a great service advisor and even asked about an extended warranty I forgot about.
3/31/2024
John K. VERIFIED CUSTOMER
Very good services
3/31/2024
Vanessa P. VERIFIED CUSTOMER
The only reason I use the service is because it is included with my vehicle purchase. I went in for an oil change and a recall with an appointment and had to wait 6 hours. I don’t believe that is an acceptable time limit to do an oil change. If it wasn’t included I wouldn’t come back.
3/31/2024
Dorothy K. VERIFIED CUSTOMER
He was great!
3/31/2024
Justin V. VERIFIED CUSTOMER
Communication was poor throughout. It’s hard to talk to a real person and when you leave a message you rarely get a call back. I ordered a part which was back ordered and was told it had arrived but in reality it was still back ordered. When it finally arrived I never got a call back to schedule a time. I will say that once it was figured out you covered labor and filled up my tank.
This is the first time I wasn’t called Mr Calloway. Janice is my wife, but I’m the one who takes care of this vehicle. My name is Mr Michael N Diggins. I hate being called out of my name.
3/30/2024
Ramiro C. VERIFIED CUSTOMER
Gary, always provides great customer service.
3/30/2024
Laura S. VERIFIED CUSTOMER
Candice was professional, friendly, and considerate. A wonderful employee!
3/30/2024
Bill D. VERIFIED CUSTOMER
Candice expertly answered my questions about the recall service done on my 2008 Santa Fe. From start to finish she was very courteous and professional, and called me promptly to answer the questions I had texted to her. The recall service was performed very well, as I was able to verify by looking at the Hyundai Technical Service Bulletin online. Thank you Candice, Norm Reeves, and Hyundai!
3/30/2024
Melree G. VERIFIED CUSTOMER
First of all, I was disappointed to learn that the warranties had to be used after only having this vehicle for 17 months. When I brought the vehicle to the Cerritos location, I informed Enrique that I needed those maps updated and he led me to believe that they would be completed. After I returned to retrieve my vehicle I learned that the maps had not been updated and was given the excuse that a passcode was needed. I drove almost and a hour, wasting gas and time to this location, where the car was purchased, thinking I would receive better service. Well, I didn't. I needed those maps downloaded and they were not. Even the YouTube video for Hyundai stated that a Hyundai dealership would download the updates. I feel I was misled by Enrique. I'm nervous about downloading the maps because the video mentioned if done incorrectly that would cause serious problems!
3/30/2024
Clintel C. VERIFIED CUSTOMER
Team did great job I was in and out
3/29/2024
Michael L. VERIFIED CUSTOMER
Mohamed was very knowledgeable, helpful and patient in explaining everything. We really appreciate all of his help and quick turnaround!
3/29/2024
Pamela L. VERIFIED CUSTOMER
I trust the wonderful people including Gary, at your service department. They know exactly what my car needs to stay maintained so I can keep it as long as possible. Thank you!
3/29/2024
Andrew D. VERIFIED CUSTOMER
Enrique is great, always provides a very high level of service.
3/29/2024
Geneva G. VERIFIED CUSTOMER
Prompt, good service.
3/29/2024
Kevin J. VERIFIED CUSTOMER
Waited 4 hours for a scheduled oil change, and received none of the required service.