We came to your dealership interested in a RAV4 hybrid xls. Your internet sales person told us that he could get us a great lease on the upgraded rav4 prime. The lease cost quoted was over 200 less than we ended up paying. In addition, the on-site sales person told us that the car came with several features that the car does not have. So, we are paying more for a car that does not have the features that we thought we were getting. In addition, the sales team wasted our time taking another credit application when I told them that I already completed one. We then had to wait over an hour to see a finance manager. When we sat with the finance manager he did not explain all of the costs in detail. While we do like the car, we are not happy with the overall experience
6/16/2021
MICHELE C. VERIFIED CUSTOMER
Excellent service thank you .
6/16/2021
Michael O. VERIFIED CUSTOMER
As always, it is a pleasure to deal with Bob, our service rep. He provides excellent customer service at all times.
6/16/2021
Therese B. VERIFIED CUSTOMER
Although I was not happy that a noise I heard turned into a new water pump the speed with the replacement and return of the car was fantastic. I’ve never had a car dropped off either. That was very nice since I worked until 8 tonight. Very friendly staff. Thank you again
6/16/2021
Melissa O. VERIFIED CUSTOMER
Luigi was professional and polite
6/15/2021
George R. VERIFIED CUSTOMER
Erica was great! I was in and out in an hour.
I will ask for her in the future!
Great job!
6/15/2021
Elizabeth D. VERIFIED CUSTOMER
Rr
6/14/2021
Donna M. VERIFIED CUSTOMER
Bob was excellent! I received the cookies at home and that was a nice touch on behalf of Galaxy Toyota! Thank you!
6/14/2021
Jennifer R. VERIFIED CUSTOMER
John was nothing but amazing
6/14/2021
Nancy T. VERIFIED CUSTOMER
Thank you
6/12/2021
Mario L. VERIFIED CUSTOMER
Very thorough and expeditious Bob was very knowledgeable and helpful for me to make decisions pm my services
6/12/2021
Helen L. VERIFIED CUSTOMER
All went we.l
6/12/2021
John F. VERIFIED CUSTOMER
As always Bob provided great service! Thanks!
6/12/2021
Catherine B. VERIFIED CUSTOMER
Everyone was super nice and helpful. I will be definitely making this my location for servy
6/12/2021
Joseph C. VERIFIED CUSTOMER
Excellent service. Erica is one of the best I have had the pleasure of interacting with each and everytikr I am there. She is professional very knowledgeable and always take tue time to see if I havr questions or to explain things so that I can make a decision based on great information.
6/12/2021
Jeannette P. VERIFIED CUSTOMER
I will talk to Mr. Ciasulli about my incredible experience!
6/11/2021
Jennifer Finley. VERIFIED CUSTOMER
As I told the manager, I am very dissatisfied with Toyota as a whole in regards to their loan car policy. My wife was without a car for work today which really made the day a big inconvenience. I offered to drop the car off the night before in both freehold and eatontown only to be told our tire pressure issue/flat tire doesn’t qualify for a loaner over night.the car was unsafe to drive as it was losing air pressure w slow leak or nail in the tire but apparently that’s not good enough apparently the car as to have a recall or another serious issue. Well that right there will have me reconsider buying another Toyota with that policy. What’s the point of offering loaners if you can’t get them when you want them. Major major turn off.
6/11/2021
Ashley M. VERIFIED CUSTOMER
I was told my.ool change would take an hour well it too 1 he 55 mins
6/11/2021
Guadalupe G. VERIFIED CUSTOMER
Amazing service especially from Erica!!
6/11/2021
Theresa B. VERIFIED CUSTOMER
Lu took really good care of me. I appreciate the time he took to understand my needs as a disabled person, and explain everything to me, and I’m very grateful that galaxy is still able to pick up the car and deliver it because I do not know how I would manage bringing it to you myself because of disability. Even the drivers were very cheerful and helpful. Thank you