It took longer than I expected to change the fuel pump, but I was happy that you could start to do it right away without an appointment. Thank you.
4/10/2021
Penny R. VERIFIED CUSTOMER
Took a very long time, but everyone was friendly and was not upsaled.
4/9/2021
Jeff B. VERIFIED CUSTOMER
I was told that a defective part of my Highlander was not under warrantee. If I had not checked with Toyota Corporate I would have been charged $1,200. Communication was also poor. I had multiple calls into my service rep with two days of no communication. It wasn't until I contacted the assistant manager that I received and update. I will not be returning to Galaxy Toyota.
4/9/2021
Carl F. VERIFIED CUSTOMER
A disgrace from start to finish.
4/8/2021
Tanya M. VERIFIED CUSTOMER
Great experience and customer service!
4/8/2021
PAVEL M. VERIFIED CUSTOMER
Bob is great.
However - I made an appointment for Wednesday at 9:30am and after showing up on time I was told that nobody could look at my car until the next day. I returned today(Thursday) and was told that it would be about 2 hours to wait for my car to be inspected. Only a diagnostics was scheduled for 9:30am. I was never updated and always had to go to the service desk to check on status. I checked multiple times and was told “they are looking at it”.
6 hours later my vehicle was done being inspected. I waited for this the entire time with assumption it would only take 2hrs. Not acceptable. No updates were ever given until I asked.
The good is that the issue was identified, but I was told your dealership does not want to fix it because it’s a Lexus. The LX470 has the same drivetrain as the Land Cruiser and shares part numbers.
I also requested other items to be done during my visit but they were not competed.
The kicker - the part that was identified to be the issue is one of the parts I requested to be looked at as the source of the problem. Do techs read customers comments?
What’s the point of making an appointment?
4/8/2021
Michael C. VERIFIED CUSTOMER
Have the service manager call me to discuss this please
4/8/2021
Stephen P. VERIFIED CUSTOMER
I am always treated very good and thanks so much Phil plus the shuttle was an added bonus
4/7/2021
Joe B. VERIFIED CUSTOMER
Great service by Mike!
4/7/2021
Jonathan M. VERIFIED CUSTOMER
Michael was very professional and very kind. Top quality service. I will definitely be coming back.
4/7/2021
Dolores M. VERIFIED CUSTOMER
Great experience at galaxy toyota today. Good communication and updates on status of my car and was advised about something that needed to be fixed and I was able to get that fixed today.
4/7/2021
DEBORAH E. VERIFIED CUSTOMER
I’ve dropped by the dealership a couple of times and the team there has always been very quick to respond to my questions / concerns..
I am very happy my new Venza and I know I can count Tony, Greg, Chris and everyone if ever I have any issues with my lovely vehicle.
4/7/2021
Kevin K. VERIFIED CUSTOMER
Phil is always extremely helpful and knowledgeable.
4/6/2021
Jane C. VERIFIED CUSTOMER
Tk u
4/6/2021
Jason M. VERIFIED CUSTOMER
Bob is fantastic. He totally gets relationship building and makes it so easy to schedule appointments, get updates. He’s 10/10 all the way. Please share this feedback with his supervisor and with Bob.
4/6/2021
Jerard T. VERIFIED CUSTOMER
As always I am pleased with the work and professionalism of the folks at Galaxy Toyota. Keep up the great work! I look forward to my next car purchase with your team.
4/6/2021
Sarah S. VERIFIED CUSTOMER
I hones Have never had such good service for my car. Erica through my whole lease has been nothing but amazing, accommodating and reminding of my due services. I would only release because of her hard work and customer service.
4/5/2021
Antonio C. VERIFIED CUSTOMER
The service is great but the prices are very high. If the prices remain the same I will have to take my car somewhere else