I was very disappointed that my car came back dirty. That's always the best part of sitting for 2 hours waiting for service, is that your car will be clean when you get it. I was also extremely disappointed that my service light was still on and I didn't realize it until I was well on my way on the freeway almost home. I was not able to eliminate it on my own so now I have a constant reminder that I have 15% oil life which is a lie. I believe this should have been checked before my car was given back to me to ensure that everything was ready to go. I am very very disappointed with the level of service that Acura is putting out these days.
9/29/2021
Laryn N. VERIFIED CUSTOMER
Great experience
9/29/2021
Thomas C. VERIFIED CUSTOMER
I was not informed about my vehicle being ready or not ready. I had a courtesy car and tried to give it back and get my car. At 5:30 I called Weir Acura and was told that the service department was closed. Nobody had contacted me to let We know what was going on with the car or if they were going to need it for more time. It was 10:00 a.m. on day 2 when they called me and told me that the car was ready. All it was was a computer flash.
9/29/2021
Gilbert S. VERIFIED CUSTOMER
David Banuelos Service Tech was very professional & helpful. He explained all of the services being provided and provided me with coupon discount Pricing. He returned my car washed and cleaned after completion of service. Thank you very much.
9/29/2021
Dharmansha A. VERIFIED CUSTOMER
Jorge and his team did an outstanding job in servicing my Acura. Thanks.
9/27/2021
Yley S. VERIFIED CUSTOMER
Great service every time!!
9/27/2021
Robert W. VERIFIED CUSTOMER
Excellent
9/26/2021
Shruthi S. VERIFIED CUSTOMER
Nope
9/26/2021
Elizabeth T. VERIFIED CUSTOMER
I would give you high score.
I think you are friendly and courteous and treat customers in a good manner.
Knowledgeable about what is needed in the car.
Thank You!!!!
9/26/2021
Lizette S. VERIFIED CUSTOMER
Took two weeks to get a newly purchased car back due to a defect. Given the current understandable but I was not provided any follow up calls from rep. When I finally got car back, it was not even washed. Manager did offer three free oil changes for the inconvenience. Nonethlesss it was not a pleasant experience
9/25/2021
Gary T. VERIFIED CUSTOMER
It’s all good.
9/25/2021
Christine H. VERIFIED CUSTOMER
Thank you for the fast easy service…
9/25/2021
Miles Y. VERIFIED CUSTOMER
Jorge was outstanding.
9/24/2021
James J. VERIFIED CUSTOMER
It was great. Thanks.
9/24/2021
Patricia S. VERIFIED CUSTOMER
My expectations were exceeded! I was very pleased with the service I received. Thank you!
9/22/2021
Vuong N. VERIFIED CUSTOMER
Miguel Villegas was very friendly and helpful. He was willing to stay a bit late to complete my paper work. Great service, Way to go, Miguel!
9/22/2021
Janet R. VERIFIED CUSTOMER
Great service. Friendly and efficient
9/21/2021
Ion R. VERIFIED CUSTOMER
Jorge and the team delivered exceptional service in a timely manner. For this reason we are repeat customers. Thank you Weir Canyon Acura.
9/20/2021
Suzanne W. VERIFIED CUSTOMER
This was my first time having my car serviced at Weir Canyon. My husband booked my appointment and was under the impression I would receive a loaner car because he answered a question online asking if a loaner car is needed.
He tried calling a few times to schedule both our service but no one picked up. The automated voice on the phone did not direct him to speak to a live person. There were problems with your phones.
When we arrived for our service, Miguel stated there were no loaner cars available. My issue is why didn’t anyone inform us before our service date. When we expressed our disappointment, he apologized but it seemed to be excuses instead of really taking responsibility. He said the online booking doesn’t alert them if someone is requesting a loaner car. If he already knew that why isn’t he checking regularly to see if that request was made? Instead he just blamed the system.