Weir Canyon Acura Auto Repair Service

Miguel was the best

Miguel gives us good advice about our car his an excellent service advisor so thanks a bunch keep up the good work & God Bless you.

Seems representatives were very busy or under staffed. When service was completed agent asker if ok to wash car. I replied yes however after40 minutes car was still noi available. An agent tracked car down still waiting for a wash which I skipped. If I did inform that it would be long I would’ve skipped it in the first place or if I was told it was gonna be that long it would make a lot easier the only complete and it’s not that big a deal I’ve been pleased with everything else about your service and checking prices with Costco and other places I’ll probably end up getting some tires and a great job for me in the future thank you bye

My service advisor Miguel provided top notch service today!

About 10 years ago, I needed the same service that I received today. That is, a new key an electronic transmitter. The total bill was $25 today it was $425. That is absolutely outrageous. Secondly, I was told that my wait time would be 1 hour, but I sat there for two and a half hours. Everyone was courteous the gentleman in question it was fine, I have no complaints with his attitude. The dealership was neat and clean, and one more thing on the negative side. When I arrived, I put my vehicle in the line of cars and sat there. I watched Representatives walk up to each and every vehicle in front of me, never looking at me greeting me, just went about their business. Finally when they had reached the woman who was one car in front of me, they took very good care of her then turned around and walked back into the dealership and closed the door. I sat there about 15 minutes, wondering when or if anyone would come out to at least greet me and let me know that I was in the queue. No one, no action. Pretty surreal I thought. So that was the deal and outrageous price tag more than double the wait time I was told and totally ignored when I got into the line of vehicles waiting for service. As a side, the way I resolved being in the end of the car line and very ignored was to speak to a car salesman, who recommended I drive up in front of all the cars there must have been five or six by this time but of course no one in them simply put my car in front of them, which is what I did. I then got out of the car and stood on the little sidewalk there where there's some kind of podium and after a few minutes someone came over to see if they could help me. It was like in a very old joke,"well it was very, very, very expensive, but on the flip side, it was poor service"

Everything was great! Thank you for your help!

Kind and efficient.

Richard was great & I was very pleased with his high level of customer service.

The whole Weir Canyon Team is amazing. Always great.

No reason. Miguel has been very helpful and I’ll definitely give him the highest score rating in customer service.

Quick and fast service, in and out. Went beyond what I was scheduled to do for this appt. Thank you!

Miguel was very professional and knowledgeable very friendly answered all m questions. Only concern is the maintenance light is on 100% and I don’t know how to turn it off.

Thanks Richard and Miguel Weirs The Best!

Miguel, and the rest of Acura crew are just one of a kind. Simply 10+ Thank you

Very unhappy that Acura had NO hardware upgrade for the AcuraLink obsolescence despite sending me an email saying there was an upgrade! Miguel was fine but Acura ****. 5 years and AcuraLink does not work????

Miguel worked hard to find out the issues I brought my RDX in for and worked with the service department to get them resolved. Thank you.

I would absolutely give the highest rating. I only wish I lived closer to your establishment. You have a top notch dealership and the customer service is unsurpassed. Thank you for your excellent service this morning.

Cold start idle unchanged after 2 service appointments. Crackling speakers not crackling, but radio is all static. We need another service appointment ASAP.

Great service

I’m very satisfied