Michael was helpful and informative.
He was communicating with me through out the process of servicing my car. He was providing updates in a timely manner and made sure the car service was completed in the same day.
8/29/2024
Robert K. VERIFIED CUSTOMER
His service was excellent.
8/29/2024
Diana M. VERIFIED CUSTOMER
Service was great!
8/29/2024
John S. VERIFIED CUSTOMER
Didn’t explain red flag fault code of fluid issue needing service on page two of paperwork (told me ‘no fault codes’ found). And didn’t wash car. I called dealer back on this TEN TIMES over 6hours and left voice mail and never reached a human.
8/29/2024
Bruce C. VERIFIED CUSTOMER
You were excellent
8/29/2024
Judith A. VERIFIED CUSTOMER
Had appointment 815, arrived at 8:15 and they took the car ride in. It was back by noon. Everything looks great. Thank you.
8/28/2024
Ha C. VERIFIED CUSTOMER
Both Corey and Brian were very helpful in person and over the phone. I appreciate that my concern with my issue and my timeframe of my visit was knowledge and handled accordingly...really appreciate the pace everyone showed. I could have gone to Cerritos Acura for this warranty work, which is 5mins away from my location, but past experience was enough not to return there and choose to see my dealership where I got my MDX from...glad I chose to return to you guys in stead. Thank you for taking care of me.
8/28/2024
Michael M. VERIFIED CUSTOMER
Excellent customer service! I will rate you the highest possible score because you’re friendly, explained the process clearly and delivered!
8/28/2024
Richard S. VERIFIED CUSTOMER
Very happy with the service.
8/28/2024
Valerie H. VERIFIED CUSTOMER
I think you are the BEST Brian Tritz.
8/28/2024
Bryan &. VERIFIED CUSTOMER
Thank you for your prompt assistance with our safety recall issue.
8/28/2024
Christopher Z. VERIFIED CUSTOMER
very attentive and great customer service
8/28/2024
Loren D. VERIFIED CUSTOMER
Brian is great
8/28/2024
Rona F. VERIFIED CUSTOMER
A huge thank you to Brian!!! He is knowledgeable, helpful and a great representation of Acura’s quality and service! This is coming from an Acura owner since the 1990’s, thank you!
8/27/2024
Debra L. VERIFIED CUSTOMER
No
8/27/2024
Gilda D. VERIFIED CUSTOMER
I appreciate the rep and techniti
an suggestions and recommendations with my car findings.
I really like the staff professionalism and kind response.
8/27/2024
Derrick D. VERIFIED CUSTOMER
Michael Tran made this recall experience as simple as possible. He was courteous and provided an accurate estimate of when the service would be completed. He clearly explained the expectations of using a loaner vehicle and arranged for me to pick up our vehicle on a Saturday because I was working late on the Friday when the work was done. Thank you Michael!
8/25/2024
Andre S. VERIFIED CUSTOMER
No issues. Great job.
8/24/2024
Leonard M. VERIFIED CUSTOMER
Excellent!
8/24/2024
Stella K. VERIFIED CUSTOMER
Brian is amazing, he took care of me and made sure I got what I needed. I called him urgently to help me with a flat tire and he took action right away to try to give me instructions on getting my car towed to the dealer. When it couldn’t make it in time before closing, he made sure to have it ready for arrival after hours and the next morning made contact with me first thing and matched Costco tire prices. He made sure a loaner was ready for me so I could make it to my work conference. Thank you Brian!