Exceptional service…got us in quickly, great communication and follow up
9/12/2023
Kristina Z. VERIFIED CUSTOMER
I recently had the pleasure of visiting the Weir canyon Acura for some maintenance work, and I must say that my experience was nothing short of exceptional. From start to finish, the entire process was smooth, efficient, and handled with utmost professionalism.
First and foremost, I would like to extend my gratitude to Service Advisor Brian M. His friendly demeanor, knowledge, and attention to detail truly made a significant difference throughout my service visit. Brian went above and beyond to ensure that my concerns were addressed promptly and accurately. His expertise and willingness to explain the technical details in a way that I could understand were truly commendable.
One aspect that truly impressed me was the speed at which the service was completed. Upon arrival, I was promptly greeted and guided through the check-in process by the service staff. The technicians efficiently diagnosed the issues and promptly fixed everything, ensuring that I didn't have to wait longer than necessary. The level of expertise displayed by the technicians was evident in the quality of work performed.
Furthermore, the service center itself was well-maintained and equipped with state-of-the-art facilities. The waiting area was comfortable, clean, and provided complimentary amenities that made my stay pleasant. The complimentary Wi-Fi and refreshments were a thoughtful touch and kept me occupied while I waited.
Overall, my experience at the Weir canyon Acura exceeded my expectations. The combination of excellent customer service, a highly skilled team of technicians, and the prompt resolution of my vehicle's issues left me thoroughly satisfied. I can confidently say that Acura's commitment to providing a stellar service experience is evident in every aspect of their operation.
I highly recommend Weir canyon Acura to anyone seeking exceptional care for their vehicle. Whether it's routine maintenance or complex repairs, you can trust Acura's team to deliver efficient, reliable, and customer-centric service. Thank you, Brian M., and the entire Acura service team for a job well done!
Disclaimer: This review is based on my personal experience and may not reflect the experiences of others.
9/12/2023
Parag S. VERIFIED CUSTOMER
Acura service was not open on Saturday. When I called hope your operator would have mentioned it so I could have made arrangements to come during weekdays. Also I stood there for over 10 minutes waiting for tech for pick up the car. No response received as they were chatting and goofing around with co workers. Checkout person didn't know what service i had done. He didn't look through my work order. I will not come to Honda. Prefer Acura service center. Also no car wash for Acura. Not happy at all.
9/10/2023
Consuelo H. VERIFIED CUSTOMER
Very pleased with service and with my service person. Thank you to him for being so attentive. I also love that my car was rinsed off.
9/9/2023
Jeanette C. VERIFIED CUSTOMER
I was happy with the service in The service department very friendly and dependable. My car finish before I knew it. The car wash they didn’t vacuum the car and didn’t even wash the front window. It was worse than when I brought it in. The service department was great.
9/9/2023
Keyvan, Hooman. VERIFIED CUSTOMER
Brian did fantastic job.
9/9/2023
Clyde L. VERIFIED CUSTOMER
Excellent services.
9/8/2023
Shawn S. VERIFIED CUSTOMER
Brian Tritz was very helpful as usual! Very satisfied!
9/8/2023
Lauren R. VERIFIED CUSTOMER
Great job!
9/8/2023
Jazmin F. VERIFIED CUSTOMER
Great customer service
9/8/2023
00026115, (. VERIFIED CUSTOMER
Brian is an excellent servís advisor and is very knowledgeable and patient. He explain things completely.