Honda Universe Auto Repair Service

Lisa is professional and knowledgeable about my concern. Friendly

Lisa was courteous ,professional and knowledgeable. It was a pleasure dealing with her. I will always bring my car to Lisa for service. Great experience

Lisa was outstanding- Honda Universe is lucky to have Such an wonderful employee!!

Yes

Very satisfied with Lisa’s service

The service was great and ever Was done in a timely manner. My sales rep Joe took care of everything and kept me updated on progress and when it was done. Sales Rep Joe 10, service dept 10. Highly satisfied no regets

Jessica was thorough in explaining what needed to be done to my civic. She made sure that I had a loaner car available when my car was not ready. Jessica even brought my car around for me when I returned to pick up my car. Thank You Jessica! I was grateful that you handled my car’s service today! Colleen VanPell

Professional and friendly service

Jessica was very helpful as always.

Lisa was very friendly & professional. She listened & understood my problem. I am a new customer and she explained the service process & made me feel comfortable. Service was quick & efficient.

I’m always satisfied with your service.

Kind, good service. Would be helpful if service was quicker, an hour & fifteen minutes for an oil change & tire rotation seems long. Thanks

They always give me great service.

Terrible service advisors in general... I'm a costumer since 2012 when I got from you guys .. all the services been performed at Honda Universe .. there's always a problem when I need getting fixed something, If I got diagnostic for any issue whatever can be , it ended whit something else when I got there and ready for pick up .... I had really bad service experience this last time , they promise date to getting fixed and Wasn't done, I'm back to service twice on the same week just for check up and I had to live whit my vehicle because you guys don't have time to get the parts in .. which it's not up to me but ,however .. I been told just dropped off when Idid called again to see what happened because It's over a month since a got there first time ..my Wife drove all the way to drop off because Iwas told, she got rejected for service advisor name "Lisa " because she said don't know anything about..Second time already back and forward. by the way , not nice it all ,and really bad attitude all the time ..not the first time been attended by her .. after that I was waiting another couple weeks and nobody call me it all for some info .. which is really bad for costumer service.. I have to call my self and make another appointment ". On top of wherever Idid paid, I have to paid some other issue which wasn't diagnosed before.. unexpected expenses for any budget... September 21st to November 16th just for putting Two sensors tires. Ido espend a lot money wiht you guys and it's not fair been treated like that..I ask for the manager couple times and nobody know anything.. I hopefully the Management read this and checking all the service crew ..I'll never comeback for Services at Honda Universe Again..nobody deserves been treated like that sorry!

No comments

Lisa was very amazing at her job she kept me up to date the entire time and let me know a few concerns she had for me before I left on a 1,000+ mile trip to Miami…Very pleased with her help and will return whenever I need my car serviced! Thank you Lisa!

I have the impression that I have just bought my car, it drives really well

Excellent service, as always! Thank you everyone!

Lisa was a great help get me in and out fast

Very well organized and polite! Lisa was very helpful.