I have left a message on Thursday, Friday, Monday and Tuesday to have a return call about my vehicle status and a question regarding the service and have not received any return call.
3/9/2022
Allison C. VERIFIED CUSTOMER
Everything was great. Brian was the best.
Thank you!
3/9/2022
Mary N. VERIFIED CUSTOMER
Excellent service!
3/8/2022
Jessie C. VERIFIED CUSTOMER
Your service was perfect. Thank you.
3/8/2022
Bradley B. VERIFIED CUSTOMER
Paul Gonzalez did not show any trust in the process and demonstrated an awful customer experience. He told me my vehicle would be ready by Mon 3/7 when I came in on Sat 3/5. I called him 3/7 and asked if it would be ready today. He said “yes, by lunch time.” When I asked if “lunch time” meant before 12 noon, he said “yes.” I came to pick my vehicle at 11:35 and asked if it was ready. He told me “no and that the part would cost me $1,700.” I expressed that it is the same ongoing issue I’ve had for 4 straight years now (with the AC). When going over the diagnostics, I told him it was not fair that I am not being covered for the same issue I’ve had since the car was new. I asked for a loaner car and rudely said “no I don’t have any.” I explained that I need to get to work and that I would need it back. He offered zero alternatives to help me out with that issue. I told him that I did not appreciate his attitude and that I’m going to give be speaking directly to his manager about this experience. He said “you’re just mad, you’re not getting it for free.” This was beyond unprofessional and has turned me off from ever getting service from this place again.
3/8/2022
Jess M. VERIFIED CUSTOMER
I will be sure to give you high ratings.
Thanks again for buffung out that paint residue on my car's damaged area. It looks so much better.
3/7/2022
Alex F. VERIFIED CUSTOMER
Brian is the best
3/6/2022
John F. VERIFIED CUSTOMER
Jesus is the BEST, he is the reason I use Weir Canyon Honda.
3/6/2022
Karen B. VERIFIED CUSTOMER
Jesus, I appreciate your friendly attitude! You listened to my concerns and were able to return my car earlier than expected. I will definitely be returning to you when my car needs further service. Thank you so much!
3/6/2022
Jim S. VERIFIED CUSTOMER
Great service
3/6/2022
Mattrick B. VERIFIED CUSTOMER
Always a great experience with this tech.
3/6/2022
Schell/Kampeter Inc. VERIFIED CUSTOMER
Brian is by far the BEST Service manager I’ve ever had the pleasure of working with!!! I arrived a few minutes after 7:00, not realizing you now open at 8:00. I went to grab a quick drive thru breakfast and got back around 7:20 and was the first car in line. Brian came out when he saw me and started writing me up, virtually 30 minutes BEFORE you opened. There were other cars behind me and he wanted to get as many cars as possible processed before you officially opened. The world needs more caring people like Brian!!!
3/6/2022
Candy J. VERIFIED CUSTOMER
Excellent service from Jorge!
3/5/2022
Laurie S. VERIFIED CUSTOMER
Excellent!
3/5/2022
Vicki J. VERIFIED CUSTOMER
My service person, Paul Gonzalez, failed to mention that if I left my car to see what the check engine light meant that it would be five hours before he could tell me and I would not get my car back that day. Also when he did call he told me that it was faulty wiring due to animals chewing and it would be $650. I don’t know who had that trouble, but my car had a faulty oil pressure switch I found out when I finally picked up the car after 2 Lyft drivers were called, the first one given the wrong address and cancelling me.
3/5/2022
Robert L. VERIFIED CUSTOMER
No reason. I had the greatest service
3/5/2022
Sheetal A. VERIFIED CUSTOMER
2 visits fir the same issues
Was told that this would be done at 10% discount
Just now when I showed up for pickup the car the service advisor (not Paul) tried so give about 7% discount saying it was only a ‘little bit’ off
I had to confront him asking by which math standard it was just a little bit off and if it was in fact a little bit off then why not 13 versus 7 instead of 10
I certainly hope the core issue is fixed after my second visit otherwise I would be really unhappy