My wife dropped off her CR-V on time for her appointment at 9:15 a.m. She was told it would take a couple of hours. At 2:13 p.m., she called the service department to get a status on the vehicle. The person who answered, she is upset she did not get the name, said she would have Mr. Wiseman, service advisor, contact her and seemed to be in a hurry to hang up on her. She attempted to call the service department many times around 4:00 p.m. but no one answered. She ended up asking for help to reach Mr. Wiseman via the Parts Department. Thirty minutes after she called the Parts Department, she decided to go to the dealership to get a status of the car because no one was communicating with her. When she arrived, the CR-V was being worked on and Mr. Wiseman denied hearing about her attempts to contact him when she arrived in person. The CR-V was ready at 5:30 p.m. The lack of communication from Mr. Wiseman is unacceptable and a poor representation of Weir Honda. Communication with my wife would have gone a long way and avoided this bad review of Mr. Wiseman. She does appreciate that he greeted her with a smile in the morning.
2/28/2025
Allan M. VERIFIED CUSTOMER
Very helpful, friendly and a good communicator.
2/28/2025
Gregory T. VERIFIED CUSTOMER
Larry and the tech did an outstanding job. I give them both the highest rating.
2/28/2025
Orange Coast. VERIFIED CUSTOMER
Excellent
2/28/2025
Deborah C. VERIFIED CUSTOMER
Joshua was friendly and explained things that I good understand.
2/28/2025
Tracy M. VERIFIED CUSTOMER
Josh was helpful and friendly. He was thorough and showed me what my car needed. Always a good experience with Weir Canyon Service Dept. Thanks again!
2/28/2025
Cynthia D. VERIFIED CUSTOMER
No you did a great job. It’s not your fault the belt was bad!
2/28/2025
Kathleene C. VERIFIED CUSTOMER
When I brought my car in today, like any other woman just wasn’t sure what to ask her who to trust and pray that you were all very honest with me about how much things would cost and what’s wrong with my car I want to thank you so much you’re caring And taking the time to answer my questions really meant a lot to me. It makes it so much easier when you feel right away, you could trust somebody your kindness and your smile goes along way. Please don’t ever change the way you talk to the customers, yes I will definitely be bringing my car back , thank you so much for doing your job with a smile Kathleen Cartier
2/27/2025
Anthony S. VERIFIED CUSTOMER
Mark Weisman always gives our family excellent service!
2/27/2025
Kim C. VERIFIED CUSTOMER
Thanks for getting me in so quickly and out so quickly! I would love for you guys to reconsider pricing on your services as I would love to use you for all my vehicle needs, but you guys are just too expensive! Please reconsider your pricing!
2/27/2025
Joseph K. VERIFIED CUSTOMER
Lawrence in the service department was very professional
2/27/2025
Martin W. VERIFIED CUSTOMER
Perfect service
2/27/2025
Douglas L. VERIFIED CUSTOMER
Excellent!
2/26/2025
Aaron L. VERIFIED CUSTOMER
No
2/26/2025
Jim S. VERIFIED CUSTOMER
I received excellent customer service from service advisor, Marc Wiseman and my vehicle's new tires and brakes were completed as promised and I am extremely satisfied!
2/26/2025
Jane I. VERIFIED CUSTOMER
No
2/26/2025
Wioletta P. VERIFIED CUSTOMER
Joshua was extremely professional and knowledgeable of the maintenance needed on my car.
Thank you ????
2/26/2025
Jody R. VERIFIED CUSTOMER
Very efficient service writer.
2/26/2025
Steve F. VERIFIED CUSTOMER
Hi,, no your Devi’s was/is excellent,, each and every one of you,, I would not be more happy ,, in and out, no problems, no worries,,!
Thank You
2/26/2025
Suzanne H. VERIFIED CUSTOMER
Thank you for responding to my concern. I apologize for the confusion.