Matthew was very professional and assisted me through the process explaining all details so that I understood where the part and car was during the service. For any future services I will return to Metro Honda and hopefully be serviced through Matthew again. Thank you.
9/2/2016
ERCILIA E. VERIFIED CUSTOMER
This was my first time going to your location and I don't regret it. Matthew's customer service skills is excellent. Matthew treated me like if I was his most important customer My car was ready sooner than I expected. Thank you Matthew, you are the best!!!
9/2/2016
MARSHA B. VERIFIED CUSTOMER
Matthew went above and beyond the basics in his desire to take care of my service
9/2/2016
THOMAS W. VERIFIED CUSTOMER
My service advisor was excellent as was the service performed on my vehicle I will be joining the team of new customers @ metro honda, thanks Thomas Owen you are a true professional
9/2/2016
LORENA V. VERIFIED CUSTOMER
Excellent customer service
9/2/2016
CHIA Y. VERIFIED CUSTOMER
Excellent services
9/2/2016
MICHAEL M. VERIFIED CUSTOMER
If it were not for the fantastic service from Matthew Burch I would have given a completely dissatisfied rating for Metro Honda's service. It seems the service department suffers from severe disorganization as was our only experience at Metro Infiniti some years ago for our other vehicle. When my wife and I were finally assisted by Matt on 8/27 after being virtually ignored for 15-20 minutes he was very thorough and professional. When I picked up the vehicle on 9/1 after it was repaired, Matt had stayed past his shift to assist me because he knew I was on my way. When he finished with the paperwork, Matt went back to the service bays and brought my vehicle up front so I didn't have to wait. If I go to Metro Honda for any further service needs other than the passenger airbag inflators recall which are back ordered---I will only deal with Matt or I will go elsewhere. Once again--he's the only reason that I had a satisfactory experience.
9/2/2016
CARL T. VERIFIED CUSTOMER
Your representative was excellent!
I waited almost 2:30 hours just for oil change with an appointment. ????
9/1/2016
MAUREEN A. VERIFIED CUSTOMER
Joseph was very professional. He called me with up
Dates on my car. He seemed to really care about
taking care about me and my car. He was a pleasure
to work with. I felt I was in good hands.
9/1/2016
STEVE C. VERIFIED CUSTOMER
Excellent!??????
9/1/2016
PATRICIA S. VERIFIED CUSTOMER
Patrick was AMAZING. Great service and helped me with all my questions. People at metro honda is doing a great job. Thank you
9/1/2016
GLENN T. VERIFIED CUSTOMER
I appreciate having Tommy as my service advisor.
9/1/2016
MARTA H. VERIFIED CUSTOMER
Very satisfied thank you very much
9/1/2016
SIMMI R. VERIFIED CUSTOMER
Good job
9/1/2016
ALVARO L. VERIFIED CUSTOMER
Great service provided from John!
9/1/2016
CAROL D. VERIFIED CUSTOMER
Fantastic service and every question we asked Tom was immediately answered. We really like our CR V.