Metro Honda Auto Repair Service

I asked service advisor Patrick if I could use coupon from Metro express and he said to go over there if you want to use it.I normally deal with Sandy Ireland and she lets me you coupons from other dealerships.O may never do business with Metro Honda again and I have purchased 4 cars from your dealership

John the advisor was very professional and keep me informed the whole time I was waiting. The tech who worked on the car did a good job. Everything was put the way the car came into the shop. Never a bad service at Metro Honda

Excellent service fast friendly that's why I keep going back to metro keep up the good work Tommy great service advisor. thank you

Excellent service by Tommy Owens

Joseph King is very helpful. Very good customer service

Job well done, all questions answered and ones that weren't the supervisor was called in

Definitely making tommy my perffered service advisor!

Took care of my vehicles maintenance in a timely mannor. I appreciate that. No surprise repairs needed????????

Joseph King was extremely polite and welcoming

Service was done faster than expected

Patrick was not very efficient. I understand that its a saturday and its extremely busy, but it was just an overall mess. Too many customers crowded around all the desks waiting to be assisted. Right off the bat Patrick was a bit short and rude. When we came back with the necessary paperwork that we had forgotten (the DUE Bill to get car windows tinted on a recently puchased Civic) he started to make up for it by joking around but again, it took a lot longer than it should have to check us in. No ability to multitask. When he went to verify that we were in fact told that all the windows would be tinted, he took the wrong paperwork and had to come back. He also gave us expired car wash vouchers. He promised the car by 2pm and by the time 3pm came around, he still hadnt called to let us know the car was ready. I made several attempts to reach him, left a voice mail, called back to see if another representative could assist me, and nobody was able to help. When I arrived a lovely woman assisted us. She was the only one who seemed to really take charge and see who she could help out to minimize waiting time. I'm very disappointed with the service department, especially bc I had high expectations bc of the awesome job the sales department did during my vehicle purchase.

Really great job accomodating us

The complimentary car wash code did not work. Other than that, Tommy was really good.

It was simple and great service!

Hi Metro Honda, I understand that this specific dealership gets very busy which is fine but I would reccomend trying to work on the communication between the service advisor and the actual customer. I was told my car would be ready at 12 so I show up a bit after 12 and my service representative is on lunch. It would of been nice If I would of known he wasn't going to be available when I showed up. There was a lady that was able to step in and help me 30 minutes after the fact which caused me to be late to work. Other than that I appreciate the help and I appreciate the service lady that hooked me up with a free car wash due to the wait. Thank you.

Sandra ireland went completely beyond my expections. She treated me with the up most respect and i will be going back to Metro Honda just because of her professionalism.

Joseph King always works hard to make sure that I am taken care of. He is wonderful to work with. I am grateful for his service and remain a customer because of him and other employees that show what customer service is all about.

I wanted to thank Joseph king for always being tentative, helpful, and always very welcoming every time I take my car in for service. He always goes above and beyond his daily tasks.

Sandy always makes sure that I understand everything that is going on with my car. I feel I can trust her & would not go anywhere else. Thank you for having her there!

If Joseph wasn't at Metro Honda I would probably service my car closer to home. He is the best!