John **** was very attentive and helpful. I appreciated his help immensely. He is professional and very prompt with his communication.
8/5/2016
KATHY A. VERIFIED CUSTOMER
Henry was very patient with me as it had been a very stressful day!
8/5/2016
ANTHONY S. VERIFIED CUSTOMER
Great job,Great service.
8/5/2016
DAVID H. VERIFIED CUSTOMER
Joseph King makes every customer feel like they're family, and the incredible service that he provides inspires lasting loyalty. Joseph and Sandy Ireland are the reason that I have remained loyal to Metro Honda for over ten years. I will also be purchasing cars for all three of my children from Metro Honda because of those two extraordinary individuals.
8/5/2016
MARILYN B. VERIFIED CUSTOMER
I received amazing service from Joseph King today. He really delivered today
8/5/2016
STEVEN A. VERIFIED CUSTOMER
Horrible customer service.
Had joe as a service rep.
Told me part was in stock Friday, I left my car over night. Saturday I get a call that they don't have the part and need my car back Tuesday. They say just bring it back Tuesday. I did. And I get told they can't help me. When I was TOLD to bring it back. So I make an appt for Wednesday 130. I take it. Was told no one is there to service my vehicle. Why take my appt if it can't be kept?!?!? Joe tells me bring it Thursday morning... "U have my word I'll be here." I show up... And no joe. I leave it. It gets fixed. Then when I pay for it joe just wants me to hurry up and pay and doesn't try to resolve the issue I had with such poor customer service. Glad my car is fixed thanks. but seriously it took 4 trips.
8/5/2016
ELAINE B. VERIFIED CUSTOMER
Repairs were very unfortunately delayed due to the replacement part unavailable before unexpected wait.
Service associate was very courteous and as helpful as possible arranging for customer van service.
8/4/2016
LARRY R. VERIFIED CUSTOMER
Have my doubts if all the work was completed (not sure how to satisfy this). It has always taken to long to have car brought around after payment, same for the last 15 years, on occasion 10-15 minutes (requiring 2-3 requests) for the car to be brought around, old & new location.
I like the new updates by email (text might even be good).
8/4/2016
CELINE H. VERIFIED CUSTOMER
Joseph was great! Very hospitable and friendly with great communication.
8/4/2016
KIMBERLY S. VERIFIED CUSTOMER
We shouldn't even have to be taking our brand new 2016 Pilot in for service within a month of buying it. Also don't need to hear made up excuses implying that it's our fault for the defects in the car. We feel we were sold a defective car and are not happy with the purchase or the service center.
8/4/2016
SORAYA R. VERIFIED CUSTOMER
I was very much satisfied with the service that my service advisor provided me. He was attentive and assisted me with all my questions and even ensured that my car service was completed during my lunch break as needed, and arranged for the shuttle to pick me up.
8/4/2016
KATHLEEN P. VERIFIED CUSTOMER
Your customer service culture is just like they said it is on the helpful Honda guys comercials I thought that on my first visit but thought it was just a fluke but after my second visit I realized it's true!!!! Good job!!!
8/4/2016
NORMA L. VERIFIED CUSTOMER
Tommy's the BEST!!! Very professional, knowledgeable, and personable. Give that man a raise! ;-D
NORMA L
8/4/2016
OSCAR D. VERIFIED CUSTOMER
Every thing went nicely, thank you for the car wash.
8/4/2016
RICHARD C. VERIFIED CUSTOMER
We have always felt Joseph gave us kind and thoughtful service. We treat him.
8/4/2016
LUCY M. VERIFIED CUSTOMER
Had a great experience. The recall was taking care of this soon as I came. Tell me Owens always takes care of my Service needs. Very satisfied with Metro Honda.
8/4/2016
EDDIE L. VERIFIED CUSTOMER
Everything went well. Reasonably fast, efficient, and great professionalism. The only thing I'd like to add that other dealerships or brands offer is to book your next appointment for fluid changes, oil change, filter change or whatever needs to be serviced at certain mileages or percentages so the customer doesn't have to guess. Most vehicles these days have maintenance schedules built into the software. BMW, Mini, Toyota, Audi, Mercedes and other brands offer this. Lastly, the mechanic or service technician should offer recommended fixes to keep the car "new" and running smoothly. I do understand my vehicle is brand new 3700 miles however this is just a recommendation.
8/4/2016
ARLOA V. VERIFIED CUSTOMER
Vance did a great job as always. Thanks
8/3/2016
DIANA L. VERIFIED CUSTOMER
Good service
8/3/2016
BETHENE E. VERIFIED CUSTOMER
Patrick was very nice and helpful. Very nice waiting area also. Thank you