My car was at the service place a whole day for replacing of both front door locks (due to factory recall). Honda covered only the passenger call (this in itself felt unfair, why not cover both if they had defective parts that I was never formally notified about?). I was beyond disappointed to find out that my front passenger door does not work, it won't open from the outside and when I open it from the inside, it makes a horrible noise. I have to go through the trouble of missing work to get it fixed again but have to go out of town first in what feels like an unsafe car. The customer service was horrible on the day I initially took it to. Employees saw customers waiting around and they ignored us, they seemed to have the complete opposite of helpful attitudes. The Honda commercials had me convinced that Honda employees were helpful guys but employees at this location are not helpful or caring. I will avoid this place as much as possible in the future.
7/22/2016
DANIEL S. VERIFIED CUSTOMER
Work was completed on a timely manner. Staff was courteous and knowledgable.
7/22/2016
LAURA C. VERIFIED CUSTOMER
Joseph, my service advisor, accomplish my service promptly and kept me updated via iPhone and messaging. I was completely satisfied with the service I received today.
7/22/2016
ELVIA C. VERIFIED CUSTOMER
Vance was very courteous and professional; he let me know how long it would take for my CRV to be serviced and he was very close. Thanks Vance for your great customer service!
7/22/2016
LINDA F. VERIFIED CUSTOMER
Tommy the service advisor was great very helpful
7/22/2016
TERRI R. VERIFIED CUSTOMER
Thompson provided excellent customer service: professional and good communication. Thank you.
7/22/2016
SAMUEL R. VERIFIED CUSTOMER
Thank you!
7/21/2016
LIZETT D. VERIFIED CUSTOMER
Thompson was excellent. Great customer service! Very helpful. Will definitely book my next appointment with him
7/21/2016
ANDRES P. VERIFIED CUSTOMER
Thompson and Ryan were awesome and really showed me the customer that they cared to make my first time the best experience.
7/21/2016
ALICE S. VERIFIED CUSTOMER
Everyone was really friendly and the car was ready sooner than the time my advisor promised. He was great.
7/21/2016
GEORGE K. VERIFIED CUSTOMER
As always the car is running excellent. Feels like she did when I bought her.
7/21/2016
DEBORAH B. VERIFIED CUSTOMER
Tommy service advisor was great! Give him a raise!
7/21/2016
ASHLEY A. VERIFIED CUSTOMER
The email status updates were very useful.
7/20/2016
CAROLYN D. VERIFIED CUSTOMER
Thank you for taking good care of my car.....see you again..
7/20/2016
CARMEN J. VERIFIED CUSTOMER
Patrick, the representative, is very knowledgeable and professional always.
7/20/2016
MARIA B. VERIFIED CUSTOMER
Sandy was very helpful.
7/20/2016
CARLA C. VERIFIED CUSTOMER
Everyone I spoke to was very courteous and helpful. Vance is great!
7/20/2016
JOYCE F. VERIFIED CUSTOMER
I loved the service team that checked me in. I dealt with Patrick but I also saw his cubicle buddy dealing with another person and both were excellent. :)
7/20/2016
STEVE B. VERIFIED CUSTOMER
Tommy was great. The best service advisor I have ever dealt with at any dealership. You have a first class operation.
7/20/2016
JENNIFER B. VERIFIED CUSTOMER
It was great to have the help that was offered. Thanks to Julie and Tommy