The vehicle was fine, thank you. However, the person that helped us was very prickly. He really set my husband off. I had to dial down the temp. He was somewhat confrontational. The manager I believe (a tall man) left him there while he was on a ridiculous conversation with I believe a customer and left us standing there for about 10 minutes. My husband asked a salesman to find the manager to help us so we could leave. This was all around bad customer service, that all starts at the top. Actually we wanted to find out when our warranty was up so don't have to go there again. Thanks for asking. Candace Harding
8/24/2022
Christophe H. VERIFIED CUSTOMER
Over all very unsatisfactory. I'm still angry at the treatment I received.no further comment. I can't say anything nice.
8/20/2022
Margaret D. VERIFIED CUSTOMER
Thank you Gino, You really saved us from the heat. You were very kind, patient, and helpful. I appreciate that you got us in right away, and that you were able to get us the answers and solutions that we needed.
8/20/2022
David W. VERIFIED CUSTOMER
I was dissatisfied with this service visit because we knew what the problem with the car was on Monday and I thought that the part was in stock because a second appointment was made for Thursday. There seems to have been a misunderstanding on my part that Thursday the car would be fixed. Your service department and mechanics are great, however I feel like I wasted everyone's time because the part wasn't available.
8/20/2022
Cynthia H. VERIFIED CUSTOMER
THE SERVICE EXPERIENCE WAS PERFECT!!! AS ALL PAST VISITS.
GENO AND JUSTIN ARE THE BEST.
THE BREAK JOB DONE ON 8-17 WAS PERFECT. ROTORS WERE MACHINED FLAT!!!!!!! NOT ALL BREAK
TECHS KNOW WHAT THEY R DOING.
PUT A GOLD STAR IN UR TECHS
FOLDER. SEE U IN 6,000 MILES FOR OIL SERVICE.
8/19/2022
Donna L. VERIFIED CUSTOMER
Exclnt!
8/19/2022
Donna R. VERIFIED CUSTOMER
Very friendly and efficient
8/18/2022
Christophe H. VERIFIED CUSTOMER
You let me drive away in a car that had not been fixed and left me in bodily danger as it stopped in the middle of road, Less than 1o minutes after I left Kia.
I could have been killed if someone had run into me. Totally unacceptable, and inexcusable. I am still shaking from the experience.
8/17/2022
Kathleen S. VERIFIED CUSTOMER
Thanks for taking care of my car so promptly. I appreciate the friendliness and caring shown by your staff.
8/15/2022
Michael W. VERIFIED CUSTOMER
Matt did an excellent job at servicing me as a customer I really appreciate his knowledge that he shared with me about my vehicle. I will return and ask for Matt specifically in any case. Outstanding job to the whole Kay department especially Matt. Thank you Mike Weisheitinger
8/13/2022
Tara P. VERIFIED CUSTOMER
The staff and service from Paso Robles Kia have always been exemplary. They have been friendly and patient with me, I ca be a little impatient at times, and always have been understanding. I highly recommend the service team here.
8/12/2022
Christophe H. VERIFIED CUSTOMER
The team is great in the service center. All of them are looking to solve problems, from the office, parts and actual technicians, and following up to make sure those problems are no longer.
8/12/2022
Claudia F. VERIFIED CUSTOMER
Very good service like all the workmanship
8/12/2022
Hansel C. VERIFIED CUSTOMER
Friendly staff and the best service.
8/12/2022
Katherine M. VERIFIED CUSTOMER
First thing I was greeted by very friendly people. We talked over what was going to be done with my car and possibly more. That was explained to me as well. I was also giving an ideal when it would be done. I had a courtesy call explaining what else needed to be done to my car which was thoroughly explained. Thank you Matt
8/11/2022
Ray M. VERIFIED CUSTOMER
Gino is awesome. I'm still waiting for the go ahead on replacing the defective parts on my KIA niro.
I hope that KIA makes a quick and accurate repair of my vehicle. I've purchased several KIAs and I hope not to be disappointed in this situation.
My car looks horrendous and I've had so many comments on what's wrong with my car.
Please KIA...hurry up