The mechanics were very thorough and the office staff went the extra mile to make sure my experience was pleasant.
5/11/2022
Richard L. VERIFIED CUSTOMER
Good service ! Thank
5/7/2022
Mayme E. VERIFIED CUSTOMER
As always, and for many years, you folks have taken good care of my truck. Thank you very much.
5/7/2022
Jeffery E. VERIFIED CUSTOMER
Very knowledgeable.
5/6/2022
Juan M. VERIFIED CUSTOMER
My wife mentioned to the tech to not wash the car due to a broken window on the roof and they still washed it.
5/6/2022
Robin P. VERIFIED CUSTOMER
Love Gino he's the best
5/5/2022
Laura L. VERIFIED CUSTOMER
Thank you
5/1/2022
Gary L. VERIFIED CUSTOMER
It was a very comfortable visit and thank you for the snacks. See you next April .
remember we are snowbirds.
4/24/2022
Brenda V. VERIFIED CUSTOMER
Justin was completely unprofessional. My appointment time was 10:00. I got there at 10:02. He had checked my mileage and I had signed the estimate by 10:10. Justin said that my Sorento would be ready within an hour. My Sorento was lowered to the ground at about 11:00. At about 11:30, I told my son that the service was taking too long. We were overheard by a lady walking by, who said something to a man behind the counter. He was sympathetic and checked on my car. When Justin was going over the charges, there were no apologies. I requested $10 off so I could go to a car wash. He said no, I could come back. I had to leave, other appointments and a trip out of town - with a dirty car. When I said I would never come back. Justin said whatever. When he walked me out to my car Justin was flippant and said he didn’t understand why I was so angry. I was angry, I never raised my voice. I am extremely disappointed. For over a year I felt like a valued customer, now I don’t. I won’t be back. If someone asks me I will say I love my Kia, but don’t go to Paso Kia.
4/23/2022
Marla J. VERIFIED CUSTOMER
Always excellent service!
4/22/2022
Ray M. VERIFIED CUSTOMER
Matt was extremely rude and I feel, as a long term and multiple KIA buyer, that customer service is key to keeping the customer happy.
Apparently he's awkward with people, at best. Perhaps his lack of social skills will develop, but his lack of knowledge about KIA is definitely a problem.
4/22/2022
Kimberly D. VERIFIED CUSTOMER
Service department was amazing! Great job and every very friendly.
4/22/2022
Margaret M. VERIFIED CUSTOMER
The staff and the ambiance in the service department made getting my car serviced a real pleasure
4/21/2022
Robert M. VERIFIED CUSTOMER
Gino and the crew are wonderful. Keep me updated and explained the issue well. No judgement that it was likely an extra large bug on the windshield that triggered the alert
4/21/2022
Kathleen B. VERIFIED CUSTOMER
I'll watch for it.
4/20/2022
Shelley B. VERIFIED CUSTOMER
The best you all are!
4/20/2022
Mikayla G. VERIFIED CUSTOMER
NO ONE EVEN SAID HI TO ME WHEN I WALKED IN FOR A SCHEDULED APPT. I SAT IN SILENCE WHILE I WALKED INTO THE SHOP WITH NO ONE ELSE EXCEPT THE 2 GENTLEMEN WHEN I WALKED IN AND NOTEVEN A HELLO. I WAS THERE FOR A RECALL WHICH I UNDERSTAND YOU DONT GET PAID FOR BUT I REFUSE TO TAKE IT BACK WHEN I DOMT HAVE CUSTOMER SERVICE. I KNOW I PAY MORE QHEN GOING TO A DEALERSHIP WHICH I AM AWARE OF AND WILL PAY BUT IF I DONT HAVE CUSTOMER SERVICE IT WILL NOT HAPPEN.