Palmiero Toyota Auto Repair Service

Much better this time than last. Thanks for asking.

I brought my truck in for the 18 month service. I had called previously saying that a locking lug nut was missing, after my yearly tire rotation (I noticed it later). Between the service manager and the parts manager, they said they would order a new set and have them ready when I came in. When I got there, I asked April about it, she said nothing was in my record. She noted it, and I went to wait for my truck. When it was finished, I noticed that the new locking key didn't have the code card with it. When I went inside, Jeff (service manager) said it didn't matter, I could just use the same code to order a new key if I lost this one. I had to explain, and actually show with my old set, that the keys were different, and that's why there was a code assigned. While they were trying to figure it out, I noticed that the new locking lugs they had installed on my truck were chrome, while the originals, and all of the other lug nuts (and wheels) were black. I pointed it out to the service tech now working with me. He went and talked to Jeff again, then came back and told me that I could stay with the chrome locking lugs, go with all black non-locking lugs, or pay $50 for a set of new black locking lugs. It was getting more ridiculous by the minute. He finally came back and said that they would order a set of black locking lugs and that I would need to make another appointment when they come in. If the service manager can't understand something as simple as locking lug nuts having different patterns (that's the whole idea behind them), and thinks that five black lug nuts and one chrome lug nut is acceptable, should I really trust him and his team with anything more important? This isn't the first snafu I've had with your service department. I am quickly losing any faith in them.

None.

Matt kept me updated through the whole process. All the mechanics did a fantastic job.

Thank you

Kim was amazing! She kept informed every step of the way and was upfront on timing of parts. She's an A+ employee.

It's good

April was very helpful. I am thankful for her excellent customer service.

Very professional & caring staff, answered my questions appropriately & correctly. Excellent service & yes I will return for further service with the car I ourchased from you as I have done for the past 12 years.

Thanks for the great service

Wonderful service

April was very helpful making me understand what they were doing and keeping me up to minute on progress. Very friendly and professional

Their staff does an outstanding job setting up service appointments, communicating with any issues on my vehicle and are always very helpful!!!!

Kimberly is an excellent service advisor She is very professional and friendly.

Thank u

I thought it would be a slow inspection to be thorough but it seemed to quicker than I thought. So I was used to a small repair shop and that wouldn’t be bad, however if you have kids or your retired and you have that nagging feeling to go back home these techs do try to get it done as soon as they can. I wasn’t use to “text updates” plus you get a list of what needs to be done. Toyota system tries to keep you in the loop of what’s happening.

I was completely satisfied. The work was done correctly and efficiently. Because I come from Erie, it is important that this efficient work continues. It will make an important impact on my decision to purchase my next vehicle from your dealership.

Over all my service experience was great… however on my way home after picking up my vehicle…all of my service lights appeared on my dash again. I did immediately place a phone call and left a message. Hope you can remedy the problem. Thank you, Janice C

Excellent job.

Excellent service from everyone! Been a customer for over 23 years! Very happy!