Service was performed on time and I was kept aware of the progress. Very efficient process. The Service Department employees were very friendly and attentive.
8/1/2023
Tammy M. VERIFIED CUSTOMER
Always satisfied
7/31/2023
Ronald R. VERIFIED CUSTOMER
Extremely friendly, thorough inspection, clear explanation of findings.
7/31/2023
Edward B. VERIFIED CUSTOMER
Kimberly and Matt were amazing.
7/31/2023
Shirley H. VERIFIED CUSTOMER
My biggest gripe is est and actual were about $20.00 different.
7/29/2023
Barbara P. VERIFIED CUSTOMER
Fantastic team that you have. I was kept informed every step of thr way. Looking forward to getting my next car there.
7/28/2023
William W. VERIFIED CUSTOMER
Thanks for the qiuck service
7/28/2023
Steven F. VERIFIED CUSTOMER
Good team
7/26/2023
Valerie H. VERIFIED CUSTOMER
Everyone was very helpful and informative.
7/26/2023
David G. VERIFIED CUSTOMER
As always the service department was efficient and responsive. It’s the reason we have owned six Toyotas
7/26/2023
Betty W. VERIFIED CUSTOMER
Did a good jobb i like the service
7/25/2023
Norman E. VERIFIED CUSTOMER
Very happy
7/25/2023
Brian W. VERIFIED CUSTOMER
Outstanding service from check-in until the end of the appointment. Really liked the short video done by the technician as he pointed out different things that he noticed and recommendations that he had for my Tundra. I live about 5 miles from Toyota Erie, but I trust Palmiero for all of my service work and future Toyota purchases.
7/25/2023
Robert M. VERIFIED CUSTOMER
Matt was extremely helpful from beginning to end. Very accommodating and pleasant to work with.
7/24/2023
Don L. VERIFIED CUSTOMER
I was told my 60k tires only got 30k out of them before they are worn out. No asking why you just wanted to sell me new tires for $1,00. I do not believe Palmiero is concerned with the customers best interest.
7/23/2023
Cheri Lynn. VERIFIED CUSTOMER
I requested 15k Mike service and an oil change (knowing I’ll pay for that). When I checked in, I was scheduled for my 20k mile service even though I remember being offered that on the phone and declining. I corrected who checked me in saying I wanted the 15k but didn’t know to clarify I also wanted the oil change. When my vehicle was done (approx 40 mins later) an oil change had not been completed. I then had to wait almost an additional hour for my vehicle to be completed. In total I spent about two hours and was not offered any apology or explanation of my service whatsoever. I’m not typically someone who is going to complain about service, but this isn’t the first time I haven’t gotten what I’ve asked for from the service dept.
7/22/2023
Wendy P. VERIFIED CUSTOMER
Thanks for always being there when we need service! Pleasant experience!
7/22/2023
Theresa D. VERIFIED CUSTOMER
Great to work with.
7/22/2023
Victoria B. VERIFIED CUSTOMER
Kim was friendly, efficient, and knowledgeable. She’s a pleasure to work with.