Hi Wagner, I love you guys and have been a customer for a long time. I listen to the sales and service conversations your employees have when I wait for my vehicle to be serviced and I'm always impressed. The last couple of times I've overheard Brandon with customers on the phone and in person and his tone and tact is outstanding. (I work in the HR field so I can't help pay attention.) Ken was curteous yesterday but I left less happy than usual. I had all my tires changed last week, and the very next day started hearing a scraping sound from the rear wheels. I immediately thought it had something to do with the tire change, but I didn't have time to come back immediately. When I brought it in yesterday it turned out the break pads on the rear were worn down to less than 1mm. I said I was surprised that didn't come up in my visit last week and Ken said they didn't do measurements last week. It's possible that it's normal procedure to not check other aspects of the wheels when putting on new tires, which is the message I took, but it was an inconvenience and had me leave a little less happy than I usual do.
1/22/2022
Jerry C. VERIFIED CUSTOMER
I’m always thankful that Wagner Subaru service takes care of my car. They address any concerns I may have and keep my Forester safe. They are courteous and friendly.
1/22/2022
Kathleen L. VERIFIED CUSTOMER
I was treated well from the time I pulled into the garage until I walked out the door. Everything was explained to me by friendly, efficient staff.
1/22/2022
Christine E. VERIFIED CUSTOMER
Very happy
1/22/2022
Steven B. VERIFIED CUSTOMER
She great at her job with her customers
1/22/2022
Patrica H. VERIFIED CUSTOMER
Everything went great except when he took me out to show me the loaner car, another customer was in his car and that gentlemen rolled down the passenger window and started talking to Brian. It would if. E ok, except it was 20 degrees outside and I g go as to stand in the cold waiting for Brian to finish his conversation before he took me to the loaner car.. granted it was only about 2-3 minutes but I hadn’t put my hood on or zipped up my coat and put my gloves on because I believed I was going straight to the loaner car.
This is my only complaint.
He should of gave me the key and pointed out the car and let me get into the car instead of leaving me hanging while he dealt with another customer…
1/22/2022
Emily P. VERIFIED CUSTOMER
Very knowledgeable and kind!
1/21/2022
Debbie H. VERIFIED CUSTOMER
Everyone was very helpful.
1/21/2022
Jeffrey B. VERIFIED CUSTOMER
Wagner Subaru is awesome
1/21/2022
Ryan F. VERIFIED CUSTOMER
He was very friendly and upfront, as well as an all around helpful guy. Would love to work with him again
1/20/2022
Douglas P. VERIFIED CUSTOMER
Excellent as always
1/20/2022
Michael D. VERIFIED CUSTOMER
He did great. Thanks
1/19/2022
Barbara G. VERIFIED CUSTOMER
Explained what was going on with my car very honest and trust worthy
1/19/2022
Terri C. VERIFIED CUSTOMER
Everybody was very nice and I love my car. It just took a while but I understand. I did not have an appointment.
1/19/2022
Samantha H. VERIFIED CUSTOMER
The service was perfectly fine, as expected - there is no need to contact me. The question asked if the experience was "extraordinary," a bit of a ridiculous superlative when it comes to regular maintenance on my car. I'm happy with the service I received from Ricki, the Wagner dealership, and Subaru in general.
1/18/2022
David D. VERIFIED CUSTOMER
They took care of the car and the problem was solved. Everything was as it should be. Not all the services are offered during the weekend. I will have to visit again during the week for alignment.
1/17/2022
Melanie J. VERIFIED CUSTOMER
I have great confidence in your team.
1/17/2022
John K. VERIFIED CUSTOMER
Excellent as always
1/17/2022
Lloyd M. VERIFIED CUSTOMER
The service for the car was great. However... after being a Wagner customer for over THIRTY years, I don't like being asked if I've been there before by the newbie at the check in stand.