Russ is always so polite and professional. He makes it really nice to visit
8/6/2021
Julia C. VERIFIED CUSTOMER
Russell was quite the professional. Courteous. Everything was done in a timely fashion. Excellent service.
8/6/2021
Michael S. VERIFIED CUSTOMER
Ariel is great. She communicates all steps and very helpful. Excellent overall
8/6/2021
Randy W. VERIFIED CUSTOMER
Friendly efficient and non pushy SA.
Unrelated - the quote for battery replacement was over $250 - an equally good battery can be purchased at Costco for less than $100. I don’t mind paying for convenience but that margin is too wide. Which makes me pause on any other services that might be necessary in the future.
8/6/2021
Mary R. VERIFIED CUSTOMER
Always a good experience. Got finished at the promised time. That's always a plus.
8/4/2021
Chris E. VERIFIED CUSTOMER
Service was great, russel was helpful and got me through in no time, I was very happy with the service provided.
8/4/2021
Lisa C. VERIFIED CUSTOMER
Thank you for cleaning my car as well as taking care of the recall
8/4/2021
Ct T. VERIFIED CUSTOMER
Outstanding Overall service!
8/4/2021
Cortne M. VERIFIED CUSTOMER
They did an Amazing job. Ariel took such great care and kept me updated
8/3/2021
Lisa L. VERIFIED CUSTOMER
Thank you. I especially appreciated the Lyft rides since my car had to be there a good part of the day. It was all very easy. A good experience.
8/3/2021
Marty C. VERIFIED CUSTOMER
Very professional
8/3/2021
James M. VERIFIED CUSTOMER
I had mentioned the backseat needing to be fixed when I made the appointment but it was not known or planned for when I came in
8/2/2021
Jin Y. VERIFIED CUSTOMER
Ariel was friendly and patient at answering my questions. The service by the technician was also well communicated to me. Happy with the services at University KIA.
8/1/2021
Audrey W. VERIFIED CUSTOMER
I couldn't be happier about my new "used car"! Everyone I interacted with was very helpful and understanding of my needs, making an overwhelming decision easier to manage!
8/1/2021
James D. VERIFIED CUSTOMER
Very satisfied!
8/1/2021
Tomeka W. VERIFIED CUSTOMER
Russell hardly said anything to me during the entire process. When I came to get my car he just handed me the keys and I had to ask him what was done to my car or if the recall effected my car. He probably said 8 words to me between my drop off and pick up which made me uncomfortable. I won't be coming back to do any business or have any repairs there again.
7/30/2021
Sheri M. VERIFIED CUSTOMER
I like that I was informed of my prepaid service for my oil change limits. The lumberton location does not inform at all and expect you to tell them when they as employees should look up the information and help you save. I liked that my wait was not too long. I like I received texts updating me. My only complaint is that the snack machine prices are incorrect. I bought a candy bar that was supposed to be .75 cents and was charged $1.50. I didn’t realize this mistake until the next day when I checked my bank account.
7/30/2021
Shelia A. VERIFIED CUSTOMER
Car service done in a timely manner
7/30/2021
Linda B. VERIFIED CUSTOMER
From my first phone call to make the appointment to have my car looked at, through the check in process everyone was cordial direct and upfront. I was very pleased with the timely matter in which they diagnose my problems with my car. I had previously taken my car to the Kia Kia dealership in Cary. Where the Carrie dealer said I needed $5000 worth of work including replacing my catalytic converter, which had nothing wrong with it and holding my car more or less hostage for 10 days. University Kia was a breeze, they were professional they did great work and I intend to take my car there from now forward even though it is almost an hours drive away from my home. University Kia is a truly great team both in their abilities and their customer service.
7/30/2021
Thelma G. VERIFIED CUSTOMER
Extremely satisfied.The team was very couteous. Thanks so much