I watched the technician drop from shoulder level my wheel lug nut covers to the ground. The covers are polished hard plastic which cover upscale wheel rims. Also, the service rep did not go over the items in the bill. Just total cost. There was a $10 item. My guess it was a oil additive for high mileage. My engine was replace about 25,000 miles ago which does not match the odometer. Your dealership replaced the engine.
7/23/2021
Althea B. VERIFIED CUSTOMER
I appreciate the updates throughout the day and the team being very upfront.
7/22/2021
Thomas S. VERIFIED CUSTOMER
While I’m satisfied with the service that was done, it will take a while for me to determine if the issue was corrected. The recall issue was kinda of scary and I’m hoping that the correction method used did in fact eliminate the malfunctioning HECU unit.
University Kia personnel were great as always. Especially Ariel.
7/22/2021
Robin C. VERIFIED CUSTOMER
Russell saved me today. I had a screw in my tire and barely made in to the dealership before the tire was completely flat. I had called ahead and had a 2:30 appointment but arrived at 1:00. He was able to work me in and had a tire in stock. I was back on the road in 1.5 hours. He really saved the day and I really appreciate it.
7/22/2021
Helen W. VERIFIED CUSTOMER
I felt Russell was very communicative, polite, and efficient! Overall a great experience.
7/22/2021
Jason S. VERIFIED CUSTOMER
OK
7/21/2021
Carol C. VERIFIED CUSTOMER
Very efficient and timely service.
7/20/2021
Fred C. VERIFIED CUSTOMER
Efficient and quick.
7/20/2021
Elizabeth D. VERIFIED CUSTOMER
Fit us in and finished early,
7/18/2021
Patricia B. VERIFIED CUSTOMER
Thank you. Very satisfied and will be back for anything other service needs.
7/17/2021
Bonnie D. VERIFIED CUSTOMER
Russell is the reason I continued to use Kia service, but I am very impressed with Ariel. I think you finally have a reliable service team.
7/16/2021
Steven U. VERIFIED CUSTOMER
Great job
7/15/2021
Stephanie P. VERIFIED CUSTOMER
Thank you! I love my car.
7/15/2021
Mary B. VERIFIED CUSTOMER
No need to contact me. I was disappointed that I called to reschedule but it wasn’t recorded and there was no record of my appointment. The customer service staff was over worked and doing their best. Ariel was polite and professional.
7/13/2021
Stanley B. VERIFIED CUSTOMER
Great communication and I love the text messages
7/13/2021
Dinah H. VERIFIED CUSTOMER
Very professional and courteous
7/13/2021
Garrett K. VERIFIED CUSTOMER
I'm not going to type out the 5 pages needed to explain how awful the service I received was. You can just call me.
If it was possible to give a lower than 1 star review I would.
7/13/2021
Mark G. VERIFIED CUSTOMER
Excellent customer service. Friendly staff
7/13/2021
Silas R. VERIFIED CUSTOMER
Quick confirmation of status. Thanks!
7/12/2021
Alice M. VERIFIED CUSTOMER
We appreciate Russell finding a Saturday appointment for us before two weeks of trips.