Easy Honda Auto Repair Service

I just got my car back, and need few more days to assess the repairs. Still, i can already say that Rick Rodriguez has been outstanding in his response: he was totally devoted and greatly helpful in my special situation. He kindly helped me transport the car to EasyHonda, and very kindly got me in priority. He also managed to get my car back to my home. I am very grateful to Rick for his forthcoming help in my current situation. Rick deserves praise and recognition from the top management at Easy Honda. I wish Rick a blessed New Year. -Antoine

Mr. ****is as up front and Honest and I will seek him out again.

Richard explained the maintenance need it in the car, addressed the recall issue and it kept us informed at all times.

Keito listened carefully to my concerns, analyzed which work will be applied to my vehicle, kept me informed of the progress and explained me the actions taken.

Pleased with work done

Thanks Pierre Ramirez, we very appreciate when working with professional personal like him.

I’m not happy about the car appearance I was shown a car that was excellent looking I was put into a loaner car for a couple days until my car get serviced and to come pick it up and the wheels was changed and I have a very irritating noise coming from the steering wheel.

Erik has been our trusted service advisor for many years. If he says something needs to be done, we always follow his advice and take care of the problem. He consistently provides exceptional customer service and he is a tremendous asset to your team. Keep up the great work!

Always appreciate the great service!

Richard was great!

Crestfallen with the news that my 2012 Honda Odyssey required $9,000 in repairs, I had a decision to make. The vehicle had only recently crossed the 100K mileage mark, but this significant cost might just be the first of many. I decided to get a new car. Even with this situation, Honda has been pretty good to my family. Previous cars had been and continue to be quite dependable. After shopping around at various dealerships around Houston, I settled for a 2025 Odyssey with Easy Honda. Sales Associate David Aguilar was very attentive to all my texts, emails, and calls. Plus, at Easy, I found a car that met enough of my needs that I could afford and was immediately available. As a nurse, I don’t have the luxury of being without transportation for an extended period. Unfortunately, the rest of the experience was anything but easy. December 03 With the dealership forty minutes away, I shared my concern about getting my 2013 Odyssey to them for a trade-in. David offered to tow the truck down to the dealership when we came and bought our 2025 Odyssey. I agreed and requested David to inform me when the car was being towed. I would have to ask my husband to leave work early and take me to the dealership. When David did call, I asked him to confirm what I needed to bring with me, since I was paying in cash. David said I would only need proof of my insurance. When we arrived the 2023 Odyssey was nowhere to be seen as promised. It had not been towed. In addition, David had excluded relevant information when I asked about purchasing the car with cash. For example, payment could only be made by a cashier’s check. Otherwise, I would have to have a credit check for using my personal check. Had I known prior, then I would have obtained a cashier’s check. Also, had I known prior that the title of the 2013 Odyssey was needed, then I would have brought that as well. I learned that the 2013 vehicle would not be coming to the dealership after finishing the paperwork. Instead, it was heading to an auction house. I began to panic. There were items in the car that I needed including items essential for my work. David assured me he would bring the items to me the next day. He said he was also going to retrieve the cargo tray from the 2013 Honda to install in my new car since it was not in my new car. He also shared that he needed to bring me a second key fob for the new car because they did not have it on site. Without any real option, I agreed. Later that evening I sent David a text message reviewing everything I was lacking from our transaction. I felt compelled to do so, since David wrote nothing down while trying to coordinate his next-day drop-off to me. December 04 By mid-morning, I still had not heard from David. I even wondered if he had told me the truth that the car had been towed to an auction house the day before. Suspicious, I called the Tomball dealership where the car had been sitting. They shared that the Odyssey had been towed only an hour before I called. I was crestfallen again. If only I had been told the truth, then I could have secured the items on my own the night before. I immediately texted David about dropping off my belongings and delivering the key fob that was owed to me. He responded, “Let me check on that.” I waited around my house for the afternoon/evening hours with no drop-off or word from David. December 05 I texted David in the morning to try to coordinate a time to have my belongings delivered. Towards the end of the day, without hearing from David, I tried to call him at the dealership. I got his voicemail and asked for him to call me. He did call me back quickly and said he would bring my things in the evening. Nobody came or called. A day of my valuable time was lost due to Easy Honda’s abandonment of customer service. December 06 I called the dealership and asked to speak with a manager. I was informed that management was in a meeting, and they would be done in an hour. I called back in an hour and asked to speak to a manager. I was forwarded to an extension that rang continuously. I called a third time a shared that whoever I was transferred to failed to pick up. The representative said she would arrange for someone to call me. An Edgar Williford called me back a few minutes later. I got him up to speed and shared how unsatisfactory the entire experience had been. Edgar said that he would investigate the matter and call me back. A Eugene Kwon reached out to me. I found myself having to go through the entire debacle again with him. I am not sure why he was not up to speed. I shared with Mr. Kwon that I was preparing my response to Honda about my buying experience via the survey that was sent to me. He shared that a box of my items was at the dealership and that he would get it to me by the end of the day. I asked if the box had everything on the list that was sent to David Aguilar on December 03. He said that everything was not in the box. Even more upset, I asked for a solution. Mr. Kwon said the car was in Waco and he would have to figure out a solution and call me back. The box that was already at Easy Honda was dropped off at my house. Mr. Kwon followed up with a call, sharing that the rest of the items would arrive from Waco on December 10th. He also shared that the cargo tray could not be retrieved. With this being the case, Mr. Kwon offered a new cargo tray if I completed the Honda survey with an excellent review. Being dishonest does not come to me as easily as it does others, so I do not see how I could have agreed to such a thing. I asked my husband to call Mr. Kwon to make sure I did not misunderstand his offer. My husband spoke to him and understood the offer was what I thought it was. My husband suggested to Mr. Kwon that we should focus on getting our belongings back to us before discussing any other resolutions involving a cargo tray and survey. Mr. Kwon agreed and apologized for the miscommunication during the purchasing process. To quote my husband after the call, “One’s miscommunication is another’s fib.” December 10 More of our belongings arrived from Waco, minus some personal items and, of course, the cargo tray. I considered these items a loss and moved on, but I still needed the second key fob of my new car. December 11 In the morning I texted David that I still needed my second key fob for my new car. I did not get a response. I texted again at 4:30 PM and at 5:30 PM. He finally responded that his team was looking for it. December 12 I waited all day without an update. I texted David at 7:20 PM to ask for one. His update was that the fob could not be located and that they would have to give me a new one. He wanted to know when a good time would be to get this new fob for me. He wanted to accommodate my schedule. I responded that December 13 would be best. I did not get a response. December 13 In the morning, I asked David if there were any updates for the key fob. He told me they ordered the part, and it would arrive tomorrow. He asked if I could bring my vehicle in the following day. That would prove to be inconvenient for me. I asked if coming to the dealership was the only option. Again, this process was supposed to be convenient for me. I was not freely available to travel over 40 minutes to the dealership. I had work. Later in the evening, David reached out. He said he would come to my work on December 16, take my car to the dealership, and bring it back to me before I got out of work. December 16 David came to my work and returned with the second key fob. I spent the next couple of days airing my car out from the strong smell of cologne. As soon as I wrote my $41,000+ check, I no longer mattered as a customer, an adult, or a human being. I cannot express enough my dissatisfaction with Easy Honda and, therefore, Honda vehicles. I will forever share how I had to remain diligent against the dealership’s commitment to “miscommunication” day after day. Thank you for reading my letter. I hope changes will be made and that no future customer will be treated this way.

This was honestly the best car repair service I’ve ever had.Erik was transparent, prompt and very honest with his expected assessment. I couldn’t believe my car was fixed and ready in 3 hours. It was excellent service and Erik was very accommodating with quickly ordering the Uber and advising me on the progress. The whole experience left me in shock at how quick and seamless the process was when normally an unexpected car repair can be very inconvenient. Thank you so much!

He went above n beyond. Help me w paperwork history I needed. Explain all issues to me. Arrange transport efficiently. He even went and got my vehicle as I had some difficulty walking.

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Keith is terrific. Knowledgable, efficient and communicative. I will request him when ever I return to the service department.

We’ve always been satisfied with the service and repair quality your team has provided. Thanks.

I just found my new service advisor. Keito was excellent and respectful in every way. He tended to my request without hesitation.

Rudy provided a seamless experience. He kept us informed about our vehicle throughout the entire process. Great communication and professionalism. We are very happy with the service he provided.

I was completely satisfied.

Wonderful and friendly service! Thank you.