Rudy was clear, professional, and polite..Always a pleasure at Easy.
3/1/2025
Mohammed N. VERIFIED CUSTOMER
I live in Katy and have been driving to this dealership (previously was Spring Branch Honda) for service for over a decade because of honest service advisors and reasonable prices. Unfortunately, on this recent visit I realized that neither was the case and this is the last time I will get my vehicle serviced here.
The service advisor seemed more interested in pushing services rather than discussing the options of getting the most critical and only necessary repairs done during these tough economic times.
After the initial inspection was done, I missed the call from the service advisor, but I called back within two minutes but wasn’t able to get in touch with the service advisor even though I called multiple times and even left a message requesting a call back to discuss repairs that had been identified during the inspection. A few minutes later I received a text message indicating that the vehicle was ready. Extremely poor customer service from the service advisor.
3/1/2025
Evelyn R. VERIFIED CUSTOMER
Everyone was nice and my car got fix I am satisfied :)
3/1/2025
Leslie R. VERIFIED CUSTOMER
As always Erik delivers the best customer service!
3/1/2025
Eduardo G. VERIFIED CUSTOMER
Excellent service and recommendations provided by Maria and the team. She understood my needs and provided good solutions, that allowed me to fulfill other commitments on time while my car was being serviced.
3/1/2025
Daniel S. VERIFIED CUSTOMER
Thank you
3/1/2025
Bob G. VERIFIED CUSTOMER
Luis did a great job!
3/1/2025
Pedro A. VERIFIED CUSTOMER
I really like seeing a familiar face and I remember Mikayla from my last visit. She could work in a hotel because she is very attuned to hospitality and customer service. She listened to my needs, went over critical information, very great experience. I would say I got even better service with her than I do at the luxury car dealers.
I don’t think of anything I would do differently.
3/1/2025
Valeria V. VERIFIED CUSTOMER
Wonderful service! Erik was amazing!
3/1/2025
Barbara D. VERIFIED CUSTOMER
Pierre provided the best customer service i ever had getting my vehicle serviced. He went above and beyond to get my car serviced. He explained everything in a clear and concise manner to what my vehicle need are. Very much appreciated this polite young person
3/1/2025
Jessica G. VERIFIED CUSTOMER
Great service!
3/1/2025
Carlos C. VERIFIED CUSTOMER
Everything was great. Great service and super customer service I appreciate the good work,very happy, Thanks
3/1/2025
Hema V. VERIFIED CUSTOMER
Thank you
3/1/2025
Teandra L. VERIFIED CUSTOMER
Approachable, friendly and provided top knotch customer care! :-)
3/1/2025
Jomarrio L. VERIFIED CUSTOMER
Ok he went above and beyond to make sure all my needs was me
3/1/2025
Catlyn B. VERIFIED CUSTOMER
Makayla was amazing! She was very helpful and explained everything in a way I could understand.
3/1/2025
Congregation Of. VERIFIED CUSTOMER
The warranty repair went well. The staff was helpful, and the car came back to us washed.
We look forward to many additional years of service, in the Honda tradition.
3/1/2025
Trang B. VERIFIED CUSTOMER
It could have been better without the long wait
2/28/2025
Andrew M. VERIFIED CUSTOMER
Thank you for the quick and easy service
2/28/2025
Elias A. VERIFIED CUSTOMER
Excelente su atencion nos da Maria Miranda cada ves que llegó ella da lo mejor excelente le doy con mucho gusto 100 de 100 gracias Maria Miranda