We just wanted to have the car tire patched and check the water pump but the crew ended up checking all other parts that we intended not to be checked at that time due to time constraint. The process took so long of a wait. My husband and my father ended up not having lunch and picking the kids late. Recommendation for better service in the future and to be respectful of the customer’s time is to address what the customer only needs at the time of visit and just recommend if they need to have their vehicle be checked further that they may make another schedule visit.
9/8/2021
Peter G. VERIFIED CUSTOMER
Great service starts with a great and knowledgeable service rep.....Erik Baatz!
Enough said!
9/8/2021
Joseph H. VERIFIED CUSTOMER
Thanks
9/8/2021
Richelle B. VERIFIED CUSTOMER
The only issue is when I schedule an appointment I don’t understand why the wait was three hours.
9/8/2021
Dianet V. VERIFIED CUSTOMER
Tardaron mas tiempo del quenme prometieron y yo necesitaba ese tiempo perdido
9/8/2021
TANYA C. VERIFIED CUSTOMER
Thank you so much for your help! I plan on coming back for all my future car needs :)
9/7/2021
ELLY R. VERIFIED CUSTOMER
If you want more biz when you make appts. Especially, bought there & in great shape your dealership should wash the outside of car! Unless raining. Ty.
9/7/2021
Tatum R. VERIFIED CUSTOMER
Erik Baatz is such a great service rep to work with, and always top notch with his customer service. - tatum
9/5/2021
Corinne C. VERIFIED CUSTOMER
Erick is always professional and on the mark. I request him every time I go in for service.
9/5/2021
Jeffrey C. VERIFIED CUSTOMER
Quick and smooth service.
9/5/2021
Carlton R. VERIFIED CUSTOMER
Erik is very professional and was able to answer all of my questions.
9/4/2021
Kristina L. VERIFIED CUSTOMER
Without doubt the worst service experience we have ever experienced with Honda. We have bought Honda Accords for 21 years; partially because of the reliability of Honda Accords and partially because of the service we receive for years after buying the car. Even when mistakes were made during a service appointment, by the time we left the dealership we were still extremely satisfied with the handling of the experience. That did not happen on this last visit. There was a breakdown in communication from the beginning to the end (too detailed to list here). Plus, the lack of consideration for the health of your customers from all of your customer-facing employees. Not one person wore a mask. We have bought Accords at this specific location when it was under the names of Goodson, Spring Branch and Gillman. Not sure why there is such a significant difference under this latest name of Easy.
9/4/2021
Diana H. VERIFIED CUSTOMER
The car was perfect, just needed an oil change. They told me that the transmission had to be flushed (I am not sure if that’s the right word), I wanted the oil changed and the car ready for a trip to Austin. Arriving to Austin the car almost stopped and the words “check transmission” appeared, it got stuck in D4 and now I can’t use it here, neither come back to Houston!!!
I need a solution!!!
9/4/2021
Martha D. VERIFIED CUSTOMER
Good service at a reasonable price with a quick turnaround
9/4/2021
Kyle J. VERIFIED CUSTOMER
Erik was great. Work was done quickly, very satisfied.
9/4/2021
Monday O. VERIFIED CUSTOMER
In my opinion, joshua Sanchez is knowledgeable of what he does best.
9/4/2021
Alfredo P. VERIFIED CUSTOMER
Wonderful customer services, Joshua was patient & super helpful!
9/4/2021
William A. VERIFIED CUSTOMER
Through, Professional, Pleasant, Not pushy.
9/3/2021
Keiko K. VERIFIED CUSTOMER
Joshua is always the way of professional & kind.
I am lucky to have services with him.
Thank you very much.