You need to reevaluate the software that's sent by text. My estimated cost was half of what shown on the app. Absolutely unacceptable!!! I had no idea how much it would be until I got there.
11/1/2024
Michael S. VERIFIED CUSTOMER
I was not satisfied with the way that the follow up visit went. It took extremely too long but to my knowledge, the repairs were done properly. My car is a 2024 so they had to order the parts. I got there the next morning @ 10:00am and left @ 4:30pm. The people are too busy to Complete their tasks. I Signed the ticket and didn’t even get a copy of what was done? The poor guy couldn’t even get off the phone and I had been there way longer than I should have. I had to decline the courtesy wash and drive across town in 5 o’clock traffic
11/1/2024
Heather N. VERIFIED CUSTOMER
Richard was professional, expectional customer service
11/1/2024
Janet C. VERIFIED CUSTOMER
Why am I getting this email I didn’t take my car today
11/1/2024
Natalie M. VERIFIED CUSTOMER
Good
11/1/2024
Julio M. VERIFIED CUSTOMER
I had a great experience. Maria was very kind and helpful.
Thank you
11/1/2024
Donna D. VERIFIED CUSTOMER
Great service as always.
10/31/2024
Annie H. VERIFIED CUSTOMER
Great customer service!
10/31/2024
Mariana L. VERIFIED CUSTOMER
Excellent service!
10/31/2024
Anita R. VERIFIED CUSTOMER
Rudy was very courteous and helpful.
10/30/2024
Eliseo V. VERIFIED CUSTOMER
Keito was great! I really like that my car was ready same day. Also thanks a lot for providing Uber that was really thoughtful.
10/30/2024
Gretchen B. VERIFIED CUSTOMER
Luis is great!!!
10/30/2024
April Hingst. VERIFIED CUSTOMER
I was there for the B1 service which he told me was just oil change and tire rotation. I was going to wait and he said it was running about 2 hours. I said fine as I brought my book. At almost 3 hours with no contact from Andy I walked to his office to find him with one of the drivers both looking at their phone. I told him it had been almost 3 hours when quoted 2 so did he have an update. He called the shop and then til me it would be 15 minutes but that the car wash was backed up. I told him not to worry about that (even though I really wanted it washed) as I had already been there much longer than planned. After about 45 minutes and still no word from Andy (after he told me to go back to the waiting room and he would get me when ready) I went back to his office and saw my car sitting there. He printed the service report and gave it to me and I left. I got home and then looked at the report to see that there were recommended items that he never mentioned or asked if I wanted them taken care of while there. Very poor experience.
10/30/2024
Julia B. VERIFIED CUSTOMER
He was awesome! Really appreciate the drop off and pickup feature. Was super helpful for the workday.
10/30/2024
Guillermina K. VERIFIED CUSTOMER
My service issue was handled quickly and professionally. Many thanks.
10/30/2024
Josie C. VERIFIED CUSTOMER
Andy was very kind, courteous and professional. He took excellent care of me.
10/30/2024
Hsiao H. VERIFIED CUSTOMER
Unprofessional service didn’t fix my vehicle but damaged my vehicle
10/30/2024
Esther G. VERIFIED CUSTOMER
She was absolutely amazing and made this an easy appointment to get through. Will ask for her every time from this point forward
10/30/2024
Justus S. VERIFIED CUSTOMER
Pierre was kind and professional. He did a very nice job. Oil change took 2 hours and 45 minutes. Either reduce number of available appointments online or let customer know before making the booking.