Job not done yet, waiting for part ask me wen Job is complete
1/3/2025
Robert L. VERIFIED CUSTOMER
Friendly and knowledgeable service advisor. He explained the service in detail.
1/1/2025
Frank H. VERIFIED CUSTOMER
Time that was promised was not true. Actually waited 2 and half hours before I went to the service counter to ask what was taking longer than the expected wait time. I was told since the car was there for the recall the wait time thay was in the paper and promised should have never been told to me thay it would take up to 4 hours to complete. Also I understand that washed were not be done the day of service due to the drought but vacuum would be done. None of the vehicle was vacuumed at all. If you have a service please don't make promises to customers that will not be done.
1/1/2025
Cynthia R. VERIFIED CUSTOMER
Great service, friendly, and informative
1/1/2025
Glenda L. VERIFIED CUSTOMER
George was very Patient and
answered all my questions thorougly .
12/31/2024
Daniel E. VERIFIED CUSTOMER
Michelle was wonderful. Please give her a raise.
12/31/2024
Erin G. VERIFIED CUSTOMER
Matt was outstanding!!!
12/30/2024
Anna S. VERIFIED CUSTOMER
I had an appointment for my car service on Friday, 12/27, at 3 PM due to a recall. I was informed that I could pick up my car at 5 PM. However, when I called to check on the status, I was told that my car was not yet ready and would be available by 6 PM. To my surprise, I never received a call notifying me that the car was still not ready, and it was kept overnight without my knowledge.
The lack of communication and coordination was very inconvenient. When I called Saturday morning to inquire again, the advisor could not provide me with a satisfactory explanation for the delay. This experience has left me quite frustrated, as clear communication and timely updates are crucial in service interactions.
I hope that future improvements in communication can enhance customer experiences.
12/30/2024
Julian G. VERIFIED CUSTOMER
Too Expensive
12/29/2024
Jessie H. VERIFIED CUSTOMER
Really good service!
Super helpful, letting us know all the information we needed to know.
Appreciate it!
12/29/2024
Siuway T. VERIFIED CUSTOMER
????????
12/29/2024
Arthur W. VERIFIED CUSTOMER
Excellent experience. Thank you Eric!
12/29/2024
Tammy G. VERIFIED CUSTOMER
Mr Arroyo was very kind and I felt assured that I was in the best hands.
12/29/2024
Gilbert G. VERIFIED CUSTOMER
The service center personnel are very rude to the customers. I have not found one technician that is courteous or helpful. Every question asked is always answer with a short reply. We always make an appointment in hope that it’ll be quick but we always get the run around and they always try to push the pick up for longer. Please do better, I love my Optima but I hate your service center.
12/28/2024
Robbin T. VERIFIED CUSTOMER
I made an appointment for recall items to be repaired. Parts were not in stock. I specified when I made the appointment that this was for recall repairs
Representative did remain chipper as he told me to call back in a week to see if the parts had been received so I could make another appointment. I used part of a vacation day to take care of this and it was wasted time.
12/28/2024
Lorraine B. VERIFIED CUSTOMER
I am extremely satisfied with the service and price.
12/27/2024
Angelo Q. VERIFIED CUSTOMER
George was great. Thank you
12/26/2024
Teresa G. VERIFIED CUSTOMER
The service was not completed. I was waiting for a call regarding exterior trim that was falling off the 2024 telluride with 17K miles. I opted to return the vehicle once the new trim to have the seat recall and trim to be completed at the same time.
12/25/2024
Scott L. VERIFIED CUSTOMER
Service for my Telluride was completed in a very timely manner.