Covina Kia Auto Repair Service

Great job

Good service

Mike was great! Thank you!

Gordan and Oscar are amazing! I was so impressed with the friendly staff, quick check in process and amazing customer service. I would highly recommend this Kia service department. My husband and I were very happy and intend on using this location in the future. Thank you so much!

Job done.

I was running late and Jonathan was able to adjust my time. I really appreciate it.

Very greatful

I made an appointment. I was told to drop off my car before 4pm and that there were going to need lots of hours to work on it. I left it over night. I had to get a ride to work. The next day I get a call that my car had been inspected and parts had to be order and they’ll let me know when the parts are in. I think I should’ve been told it was going to be inspected first not that it was going to get fixed. I couldn’t renew my vehicle’s tags without doing some recall DMV requested.communication with customer needs to be clear for less inconveniences.

Mike and Jennifer always, always do a fantastic job! Thank you very much!

Great and fast service

Mike is the best. I trust him explicitly.

Outstanding service by Karen Castillo!

This was the best customer service experience ever. Thank you Karen and staff

My windshield should have been ordered when I made the appointment. If pre payment was required I should have been notified so it could have been ordered

Karen Castillo and the male associate behind the desk engaged in non-work related conversation as I just stood there waiting to be assisted or at least greeted. When Karen finally decided to assist me she came off extremely rude, sarcastic, and condescending. I understand business gets busy and stress may arise but there was no other customer there and if I ask questions about everything it's not for me to be belittled but simply for me to understand what I may be PAYING for. Later, I got a call from Michael to advise me that my car was almost ready and that it was almost done being washed. I arrived 20 mins after that phone call and stood for at least another 15 minutes waiting for Michael to release my car to me. During this time Michael sat behind the counter and made 3-4 different phone calls. My car was ready to go as I witnessed another employee pull it up. Eventually when Michael saw more customers arrive and wait in the line behind me he decided to stop making phone calls and finally release my car to me. Again, I understand we get busy but releasing my car should only take MAX 3 minutes. I chose to go to this location because of the exceptional service I use to receive from Eduardo, Miles, and a few others there but lately the last three visits I've made to the service dept have been unsatisfactory. I really hope the team can get back to the great customer service they use to provide. It's very sad to see it go down like this.

Mike continues to be a great communicator

10/10 ????????

Michael was extremely helpful with my problem, would definitely be returning for all my car servicing needs

Oscar was very helpful, especially his updates and his friendly manner. I appreciated his help!

Your service people should acknowledge costumers by saying, we will right with you when you enter the building instead of camping on the phones and talking with coworkers.