Great customer service. My Kia Stinger came out good as before. Keep up the good work. ????
1/27/2022
Juan L. VERIFIED CUSTOMER
Thank you. Service was great Karen kept me informed on what was going on with my car while I waited. Excellent service better experience than other Kia dealerships I have been to.
1/27/2022
Brian D. VERIFIED CUSTOMER
Yes service was good. Will come back
1/26/2022
**** G. VERIFIED CUSTOMER
Oscar was great. He kept in communication with me as promised. I had my car towed away to have the work done elsewhere. All of the recommended work that I was quoted was not needed. The service department didn’t even try to retain my business.
1/26/2022
Karla Y. VERIFIED CUSTOMER
Great service and excellent customer service. Friendly and helpful.
1/26/2022
Vincent C. VERIFIED CUSTOMER
Everything good especially Michael
1/26/2022
Claudia C. VERIFIED CUSTOMER
The agent that helped me was great. But I am concerned with the overall process. Twice I have been at the service area due to issues once with my tires and the other with my battery. The service team was so easy to quote me an outrageous amount of money to replace the item in question. My issue is… I purchased the tires from you to have the comfort and warranty same when I purchased the battery 2 years ago safety and warranty. Unfortunately the two times I brought my vehicle in for those two reasons they never check my profile to see first if any of my parts are under warranty. I get quoted the huge amount , Not until I ask them to check the do. Then they realize oh yes it is still under warranty therefore you either pay a discount fee in the case of my tire or no fees in the case of the battery. Other times I get the runaround taking almost 2 weeks to get back to me because nobody knew how the warranty that you sell worked.
1/26/2022
Vivian M. VERIFIED CUSTOMER
Great job .. quality service, thank you
1/26/2022
Joseph N. VERIFIED CUSTOMER
Vehicle works great. But alignment is off some how, and early morning drives vehicle makes slight creaking noise when i put the vehicle in drive.
1/25/2022
Felix R. VERIFIED CUSTOMER
They did a great job and were really quick with getting the job done quickly very happy and satisfied
1/25/2022
Elizabeth V. VERIFIED CUSTOMER
get better staff
1/25/2022
Jenniffer S. VERIFIED CUSTOMER
They had my car for 1 week and I had to take the bus to work. I have kept in contact with the dealership but they didn't reply back. So, I went on my day off just to find out they couldn't do anything.
Sincerely,
Jenniffer
1/24/2022
Olga P. VERIFIED CUSTOMER
Excellent service!!!!!????
1/24/2022
Lorraine H. VERIFIED CUSTOMER
I have a recall on 2014 Kia Optima and Covina Kia said they would call me when they receive part during week. Never received a call!
I went to get a smog test and this test center notified me of recall.
Covina Kia should follow up with customers on status of parts on back order.
1/23/2022
Aurora B. VERIFIED CUSTOMER
Great service!
1/22/2022
Yesenia V. VERIFIED CUSTOMER
First time attending the Covina Valley location, and I have to say that the service that Karen provided was exceptional. She gave me helpful suggestions, checked prices and made sure that parts needed were available. It was a detail oriented experience, something that I haven’t experienced at other KIA locations. Thank you Karen for your assistance and dedication!
1/22/2022
Dealer Afr. VERIFIED CUSTOMER
Kept me informed and made my service visit easy and pleasant
1/21/2022
Susan J. VERIFIED CUSTOMER
Michael always provides great service.
1/21/2022
Veronica C. VERIFIED CUSTOMER
Mike, went out of the way to help me. I am very satisfied with the level service provided.
Thank you!
Veronica C
1/21/2022
Francisco R. VERIFIED CUSTOMER
Oscar provided too notch customer service and was very knowledgeable and courteous in every step of the way.