Very nice guy explain everything to me really well for my vehicle and the time he told me it was gonna be ready it was ready
1/12/2022
John P. VERIFIED CUSTOMER
Thank you
1/12/2022
Ashten P. VERIFIED CUSTOMER
Excellent service will tell family to come here for servicing Kia
1/12/2022
Brianna C. VERIFIED CUSTOMER
I really appreciate that he kept my mind at ease while knowing that my car was in good hands and that it will be taken care of. I appreciate that he took the time to answer my questions that I had even if they were reiterated again. I am new to taking care of my first car and he made things more smooth and I’m glad that I got to fix my tire and I feel safe driving in my car again.
1/12/2022
Janille T. VERIFIED CUSTOMER
very helpful in answering my questions.
service was outstanding.
1/11/2022
Sam H. VERIFIED CUSTOMER
Michael is a first rate service professional.
1/9/2022
Andrew K. VERIFIED CUSTOMER
Great service.
1/9/2022
Lazaro P. VERIFIED CUSTOMER
Karen Castillo took care of me and my vehicle!!!
1/9/2022
Francine R. VERIFIED CUSTOMER
Pleasant experience
1/8/2022
Eduardo L. VERIFIED CUSTOMER
To be honest, I think I was dissatisfied with Michael a few years ago. I can't really remember why though because he was very helpful, patient, and kind yesterday!
1/8/2022
Jessica V. VERIFIED CUSTOMER
Thank you thank you Jonathan for turning around my experience in the service department. In each of my dealings with him, he has turned what started off a bad experience with Mike, into a great experience. His interactions with other clients in the lobby was also great from what I saw. He is patient and takes the time to answer all of my questions and provide a great customer experience.
1/7/2022
Gilbert M. VERIFIED CUSTOMER
Great service every time
1/7/2022
Kristin R. VERIFIED CUSTOMER
Your dealership burnt my car to the ground after they "fixed" it when they took it out for test drive. Gordon C. never offered me anything to help me out...just called with insurance info. Lost me as a customer forever.
1/7/2022
Natasha W. VERIFIED CUSTOMER
Mike was resourceful and a pleasure to work with. He kept me updated throughout the day and made sure all my concerns were addressed. Great customer experience overall
1/6/2022
Amy B. VERIFIED CUSTOMER
I took no car in for service. The diagnostics indicated that the battery was low or even dead. I was told that a new battery was needed and it would be $409. The current battery is less than six months old. I took the car to O’Reillys and had the battery tested and their diagnostic tool indicated the battery was 100% battery life. This really made me think that Kia of Covina try to rip me off. It makes me very sad that I put my trust in them and they led me astray. I now feel like every time I have to take my car and I’m going to be treated as just another way to earn money and not really cared for as a person and lifelong Kia customer. Karen is still out was a friendly and nice service representative. I know she’s just the middle person and doing her job. I just wish that Kia had technicians that knew how to diagnose cars without using a diagnostic tool. The guy at O’Reilly’s clearly could see that the battery just needed to be tightened as it was loose.