Very professional explained the service before ad after service was completed. Thank you for the prompt effort and thorough service.
12/26/2021
Audrey W. VERIFIED CUSTOMER
The whole customer service is terrible they lie about things in this company as well as the owner of this franchise ???? needs a whole new team and owner
12/25/2021
Phillip B. VERIFIED CUSTOMER
Always awesome to come in and deal with Michael. He is a class act!
12/25/2021
Isidro H. VERIFIED CUSTOMER
The service is very good thank you Jonatan for your help you are very professional God bless you also thank you kia dealer I love my car thank you Cristian and thank you for the owner kia to give the opportunity to buy my dream car I love my kia dealer
12/25/2021
Carlos E. VERIFIED CUSTOMER
Michael is the standard of how an advisor should conduct business. He is Honest-Trustworthy-and has integrity. He takes the time to explain why the something needs to be done. As a business owner myself his customer service is exceptional. When your customer service is on point you generate relationships. The goal is to turn a customer in to a client. Now I’m giving you a free consultation lol. You welcome.
12/24/2021
Yvette P. VERIFIED CUSTOMER
Thank you for the car wash, even though it now raining
12/24/2021
Thom C. VERIFIED CUSTOMER
Awesome job great customer service
12/24/2021
Cynthia C. VERIFIED CUSTOMER
Johnathan was always available to speak to, answered all my questions and explained what was going on with my car.
12/24/2021
Irma G. VERIFIED CUSTOMER
Keep the good job
12/23/2021
Marisela S. VERIFIED CUSTOMER
Once again, no communication. Dropped off car Monday at 7:00, I had to call on Tuesday around 1:15 for an update. Was on hold for over 20 minutes then I hung up. Finally they called to let me know the car was ready.
12/23/2021
Virginia R. VERIFIED CUSTOMER
Thank you for squeezing me in for service today.
12/23/2021
Ann E. VERIFIED CUSTOMER
I was told that there was a leak in my tire and that I need to replace all 4 of my tires. I picked up my car and THERE WAS NO LEAK. My car probably had something wrong with the tire sensor. I am dissatisfied of Kia’s dishonesty.
12/23/2021
Alejandra U. VERIFIED CUSTOMER
Jonathan was very friendly and attentive. This was the first time that anyone at Covina Kia ha bien very nice and with great service
12/23/2021
Chelsea P. VERIFIED CUSTOMER
I have not been impressed by this service center in the past. Today was much better and I felt that I was in good hands with Jonathan. Thank you!
12/23/2021
Rogelio N. VERIFIED CUSTOMER
Everything was good, no complaints on the job thank you very much for the service!!!!!!
12/22/2021
Lane T. VERIFIED CUSTOMER
Excellent
12/22/2021
Brittney S. VERIFIED CUSTOMER
None
12/22/2021
Bridget L. VERIFIED CUSTOMER
I was treated professionally and courteously by Oscar. Repairs were done faster than I expected.
12/21/2021
Armando C. VERIFIED CUSTOMER
I am satisfied with the customer service rep but I don’t have any confidence in the mechanics determination that the problem is due to a blown head gasket. The van has never overheated on me, I change the oil every 3000 miles. It doesn’t smoke and the engine runs smoothly. The mechanic was unable to duplicate the problem I took it in for and therefore was unable to determine the cause. To charge $2800 to replace the head gasket with no guarantee is unacceptable. I have been a KIA customer since 2006 and until now have always been satisfied with your service.