I understand your location maybe short staffed but to expect customers to leave their vehicle on the lot for 3 to 4 days for a technician to look at it is absolutely ridiculous and unacceptable.
11/14/2021
Leona C. VERIFIED CUSTOMER
Ok
11/14/2021
Harris D. VERIFIED CUSTOMER
Thank you for exceptional service on my KIA. I like the car very much and your service is outstanding Harris D
11/13/2021
Amier T. VERIFIED CUSTOMER
Great service
11/13/2021
Maria P. VERIFIED CUSTOMER
Good service
11/13/2021
Renee H. VERIFIED CUSTOMER
He was very professional and very nice
11/12/2021
Eduardo G. VERIFIED CUSTOMER
Great Service!
11/12/2021
Elizabeth B. VERIFIED CUSTOMER
Eduardo Tijerina has a nice way of communicating,very polite and helpful ,All employees were nice and fare.
11/12/2021
Gordon G. VERIFIED CUSTOMER
Very informative and good communication.
11/12/2021
Andrea L. VERIFIED CUSTOMER
Service was fine - she stated it would take about 2 1/2 hours and it took about 2 hours. Only thing is when she called to inform my car was ready - it was still being washed and I had to wait 20 additional minutes. I would have rather been called when my car was physically ready in the front since I had clocked out for my lunch break when she told me it was ready.
11/11/2021
Agop A. VERIFIED CUSTOMER
Michael appears to be a nice guy, however his communication skills are not the greatest. He does not follow the timing that he says to communicate, I had my vehicle caught up more than one week until I got a definite answer, and got a very hard time in order to get a rental vehicle almost a week later from the time that my vehicle was towed. Overall, not satisfied at all.
11/11/2021
Jamie C. VERIFIED CUSTOMER
Thank you Michael for make it happen ten stars
11/11/2021
Lucia I. VERIFIED CUSTOMER
I'm very satisfied with the service.
Jonathan was very helpful, and professional.
Very nice guy.
11/11/2021
Jeff R. VERIFIED CUSTOMER
Jonathan is the type of employee that makes people feel safe and trusted at Covina Valley Kia. Jonathan is knowledgeable and caring and attentive.
11/10/2021
Rebecca A. VERIFIED CUSTOMER
Mike Connelly is always kind and considerate and helpful and that is why I take my car in and specifically ask for Mike to get my service taken care of. Mike is so awesome and I love his personality
11/10/2021
Maura S. VERIFIED CUSTOMER
A very good customer service the one Pomona California has no customer service I like you guys great job I’m very happy with Kia of Covina
11/10/2021
Randy L. VERIFIED CUSTOMER
Always appreciate all the employees at Covina Kia you all are always so helpful.
10/30/2021
Barbara C. VERIFIED CUSTOMER
Michael was the best! He was efficient, friendly and professional with a wonderful sense of humor which helped sooo very much as I had a complicated problem. He deserves a raise ????
10/30/2021
Ted E. VERIFIED CUSTOMER
From the moment I contacted Mike Connelly via telephone I knew I was in good hands. I had just picked up my vehicle for a minor service and rear brakes when the check engine light started flashing and the engine lost power. I told him AAA would be towing it in and he called me back when my vehicle arrived and assured me his technician would check it ASAP. Although I received bad news Mike guided me through the process and kept me updated on the progression on my new engine installation. Hats off to Mike for turning a negative experience positive!