Muy satisfecha con su servicio y con la atención que nos brindaron, con el servicio del carro, el personal muy amables.Gracias
9/12/2021
Sergio P. VERIFIED CUSTOMER
No problems what so ever thank you so much.
9/12/2021
Humberto C. VERIFIED CUSTOMER
I was very very impressed and happy with your service with Jonathan Martinez he showed me some cards that I’m thinking about for the near future and we guards to trade in my car back in but that will come in time but all in all KIA I’ve been with you for Six years and I’ve been very happy with your service and everything that you do especially right now during this tough times keep up the good work thank you Jonathan Martinez and all of KIA and Covina
9/12/2021
Adrianalejandr R. VERIFIED CUSTOMER
I had a little problem whit my car but, i take it back to solve. I satisfy with your service.
9/11/2021
Dottie J. VERIFIED CUSTOMER
No one called me back about my service that wasn’t met. I spend 275.00 for service and it was not complete. I had called twice they put me on answering service that’s not right. There is so many things that are going on. I just want the service that I payed for. I spend 3,600 during the pandemic to keep my car going there. And Light TPMS comes on and you can’t mixed it. I’m at the dealer, come on now. Just what to know what needs to be done. Can somebody call me back Karen!
9/11/2021
George C. VERIFIED CUSTOMER
As always. Great service. No complaints.
9/10/2021
Peter O. VERIFIED CUSTOMER
I just want to Michael Connelly is awesome. He always makes me feel at home every time I take my vehicle. He the best!!!
9/10/2021
Ruben L. VERIFIED CUSTOMER
Good service thank you
9/10/2021
Herman A. VERIFIED CUSTOMER
My service reminder on the vehicle is still coming up. Maybe it wasn’t reset properly?
9/9/2021
Fernando G. VERIFIED CUSTOMER
Good job
9/9/2021
Fernando M. VERIFIED CUSTOMER
Today my girlfriend Brianna Guillen went into drop off our vehicle at 2pm and was informed that she did not have an appointment scheduled today which was odd because I called the service department at 730am to follow up on the time of the service which was scheduled at 220pm. Karen Castillo was absolutely rude, she did not let Brianna know how long it would take to complete the service, Brianna had informed Karen that she would be leaving the vehicle and would be back after 4pm. At 340pm Brianna called to see what was the status of the service and she was informed that the vehicle was on the rack and they had not started working on it. She was then informed that the vehicle would be done at the end of the day. What is the point of making an appointment at 220pm if the car would not be done until 515pm just to complete an oil change. I am disappointed in the service that we received today and to be honest I may just make the drive to another dealership to get my service done in the future.
9/9/2021
Juan G. VERIFIED CUSTOMER
He was very tentative and helpful. Thank you!
9/9/2021
Jill W. VERIFIED CUSTOMER
Had let them know there was a headlight out and needed to be replaced. They told me everything was fine even when I questioned them that I specifically knew the headlight was out. They once again told me it was not. Left with the car and found out that evening when it was dark that the headlight was still out. Had to return the next day back to Kia to have it taken care of which was a huge inconvenience since we do not live in the area. Of course still charged the full amount and would not give military discount. Very disappointing.
9/9/2021
Ruth H. VERIFIED CUSTOMER
It took 3 hours for an oil change. I was told when I made the appointment it would only take 1 hour. They were very rude to my daughter.
9/8/2021
Sergio J. VERIFIED CUSTOMER
Been taking my car since my first Kia Soul, now I have The Seltos and still come here for the great service.
9/6/2021
Don M. VERIFIED CUSTOMER
Better than Kia Pomona!!
I have taken both of my Kia's in for service to Kia Covina. Both times great service on all ends. It's sad that a dealership my family has bought 6 cars from can't or won't fix a recall issue. Someone from the dealership in Pomona referred me to Covina and I'm glad I listened!
9/5/2021
Manuel H. VERIFIED CUSTOMER
Karen did a great job on keeping me informed on the progress of my car repair much appreciated and thanks again for taking care of the issue in a timely manner
9/5/2021
Lisa M. VERIFIED CUSTOMER
He was one of the best I've ever communicated with in customer service out of the 3 Kia dealerships. (Covina, Cerritos and Alhambra)
9/5/2021
Francisco B. VERIFIED CUSTOMER
Thank you. Even though there was a delay in communications with corporate on the claim, Covina Kia was very helpful and took his care of me. Thank you.