Very kindness and helpful. Very good service experience
9/4/2021
David O. VERIFIED CUSTOMER
Michael is the best and the reason i get my car serviced there. I trust what he says.
David
9/4/2021
Leo L. VERIFIED CUSTOMER
Michael is always great. He was out when I picked up my car. I asked the other person regarding any discounts and or military. His response was. “I don’t know”. This pissed me off and I paid and left. “I DON’T KNOW” is not a man answer the customer wants to hear.
9/4/2021
Ramona G. VERIFIED CUSTOMER
Great customer service.
9/4/2021
Alice T. VERIFIED CUSTOMER
I have to come back to do the recall
9/4/2021
Alberto A. VERIFIED CUSTOMER
I said no because I was given an approximate time frame to have it ready and I ended up waiting an extra 2.5 hours. I peeked outside and saw my car was just standing there not being worked on.
9/4/2021
Brian G. VERIFIED CUSTOMER
I have brought my car in twice already for the same problem and it still isn’t fixed. I am very frustrated and upset. I had to make 3 trips up the service department this week, on the same day! Still isn’t fixed and no idea if/when it ever will be.
9/4/2021
Ricardo A. VERIFIED CUSTOMER
Karen was very friendly and attentive. I was helped right away and happy with the work. I will be bringing in my car here from now on.
9/3/2021
Christopher H. VERIFIED CUSTOMER
Great customer service
9/3/2021
Ernesto L. VERIFIED CUSTOMER
Mike Conley is the best I appreciate his communication his hard work and he dedication himself to keep me updated .. very professional and quality service.. thank you mike. Thank you kia..
9/3/2021
Guillermo D. VERIFIED CUSTOMER
Thank you for a job well done.
9/3/2021
John D. VERIFIED CUSTOMER
I received conflicting information on when I need to schedule another oil service. I was told hat my 2920 Telluride required full synthetic oil. I was then told by Karen that I need to schedule an oil change at 5'000 miles which conflicts with the 7'500 miles for synthetic oil. So what is the answer? I want to comply with t
he required service schedule to stay compliant with my warranty?
9/2/2021
Dan H. VERIFIED CUSTOMER
Eduardo was very professional
9/2/2021
Tara M. VERIFIED CUSTOMER
Michael is great. He is always helpful. He communicates very well and I appreciate all he does to help make my car safe. He’s also funny and has a great sense of humor!! Thanks Michael!! Tara
9/1/2021
Jennifer A. VERIFIED CUSTOMER
He did an amazing job well done great customer service by him thank you
9/1/2021
Tania S. VERIFIED CUSTOMER
They took a while to get me admitted, Karen the associare that was supposed to see me didnt even worry to say good morning. Jonathan was very helpful, only associate to care about cusromer service
8/31/2021
Kenneth M. VERIFIED CUSTOMER
My experience with Covina Kia has always been amazing. Thank you for employing such personable, professional, and friendly people.
8/31/2021
Rose Ann. VERIFIED CUSTOMER
JONATHAN ****is very helpful worker. He able to answer my question. If I can give him more than 10 star I definitely do. He take care of his client very genuinely and respect. I’m highly satisfied on his service. I will definitely come back to Covina valley of Kia. Thank you again!
8/30/2021
Denise A. VERIFIED CUSTOMER
I was very happy with customer service.
Jonathan Martinez, was very professional giving answers with the question I had asked.
I would want to be able to have him help me again for the next time I take my car in for service.Garcias Jonathan kudos to you!