Covina Kia Auto Repair Service

I have always trusted your automobile agency I think your price is in the service department are reasonable and I really think a lot of Mike

Unfortunately I am not very happy with the service that I have been provided with. First off, I was told that for the recall that was needed on my car I needed to call the dealership ahead of time to find an appointment that would work to have the recall service provided. I called and scheduled the service for today, and was told that it might take all day but that they were going to fix it. Despite this, I was then told after taking my car, that they did have the part. Now I have to wait until 08/03 to reschedule the service that I was told would be performed today. Second, the previous time that I brought my car in for a scheduled service I was told that I would need to have my brakes replaced. Since then, I have not serviced my brakes at all, yet today I was told my brakes were completely fine. I do not understand how my brakes were marked as good today when I was told otherwise on my last visit. Thirdly, the staff did not thoroughly explain the issues that I “needed” for my car, instead they said that it was ‘all in the papers’ and prompted me to pay for the basic service that was performed. Upon reviewing the papers, I also saw that they had marked a recommended service for coolant based on my mileage. This was never brought up to me prior to me leaving. Fourthly, while I was about to drive off one of the staff members stopped me to tell me that my rear brake light was out. Then another member came to quickly add it to the service paper that they had provided me with. Again, I don’t understand how this was missed when I payed for a multi spec inspection where this should have been checked. Overall, between these separate circumstances I no longer feel that the service that is being provided is adequate enough to be considered reliable. I look forward to hearing a response. Thank you.

Helpful friendly staff

Great work by Eduardo. Very friendly and efficient

I have always been so pleased with everyone at Kia. I have had such a great experience here that I talked my Sister into buying a Kia. She has always had a Buick and she hated the way the service department at Reynolds treated her. She finally got a Kia shortage and she loves it.

Mike is the best service person you have in my opinion. Always has my interest as a priority

I hope to give me update about the case.

I am very happy with your service

Took my car that I have bought at this location and took three days to tell me that it was just a hose leaking. But also told me that I needed a specialized freon for my car, which was a lie and also found out from another specialist with in 30 minutes that it was a hose and my air compressor. And that the freon was just the regular R-134 freon. There is more to this but this is all I need to write, to sum it up.

I arrive to get my flat tire fix . The guy says you don’t have appointment . I’m like no . Who plans a flat tire ..Then waited for 2 hrs before I go and check what a going on . Just no communication there . With Jonathon who serve me that day ..

Jonathan Martinez take time and explains which service the car needs and keeps the client inform of status. He is understand to the concern of the client when I explain there was some irregular noise he had the mechanic take a test drive I really felt that finally some is listening and I really appreciated that.

Jonathan was a complete professional and very kind. But his co worker Mike was very rude and short and had a terrible attitude Would never want to work with him, second experience with mike at the counter. But Jonathan was great and will grow to be a top service rider Thank You Ron Curley ****-****-xxxx

Unfortunately there were scratches to my car that were not there when I dropped my car off. I am waiting for this issue to be resolved.

Very helpful!! Great people skills, he knows his work !! Lucky to have him!!

Very friendly and timely service.

The service was excellent and I was able to have the mechanic of my choice work on my car

check engine light come again After I left at the freeway and tcar no power misfire he told me to drive it more I don’t know how long And this car is still at the stop sign and And the car is still at the stop sign turn off I have to start the car again do the misfiring

I called and left a message and did not receive a call back. I also sent a text and never heard back.

Jonathan did an absolute amazing job and on behalf of my family and I, I'd like like to say thank you Jonathan and thank you to KIA for hiring such an amazing talent

Great service Johnathan was very professional at his job.