When I got my car back after the engine diagnostic, I noticed that a part of the logo had fallen off.
7/8/2021
Johanna R. VERIFIED CUSTOMER
All good
7/7/2021
Terry S. VERIFIED CUSTOMER
Michael Connelly always gives excellent service. My car remains in excellent shape. Hope to get many more miles in my spectra. Thank you Michael
7/7/2021
Cesar M. VERIFIED CUSTOMER
Would recommend to others and will go back again.
7/6/2021
Maria B. VERIFIED CUSTOMER
Thank you Karen for your efficient attention that I experienced during the service of my Kia sportage car on June 30, 2021. Appreciate it!
7/4/2021
Felix O. VERIFIED CUSTOMER
No problems-quick service
7/4/2021
Sally V. VERIFIED CUSTOMER
Waited over 3 hours for an oil change unacceptable
7/4/2021
Terry F. VERIFIED CUSTOMER
I had to call at least five times before I got a hold of Karen Costello they kept transferring me to the wrong person's voicemail to leave a message when I got there to get my car the older Latino gentleman and a white shirt with a thick accent didn't say hi how may I help you I just stood there for a while until he asked me are you here to pick up your car
7/3/2021
Alexis G. VERIFIED CUSTOMER
Great team and beyond friendly and attentive!
7/3/2021
Jennifer G. VERIFIED CUSTOMER
The only thing I didnt like was that I had to keep calling to check on my vehicle instead of them communicating with me. When I did call Jonathan was very professional and answered all my concerns to the best of his ability. Thank you will definitely recommend
7/3/2021
Sara S. VERIFIED CUSTOMER
My daughter took my car in for me because I was out of town for work. Everyone she and I spoke to at Kia was pleasant and very professional. Okay hey satisfied all my concerns regarding the Kia recalls (2020 Soul), as well as took care of my the car’s regular maintenance and all for a very reasonable price.
Thank you
Sara S
7/2/2021
Joseph M. VERIFIED CUSTOMER
Great Service as Always.
Joseph-
7/1/2021
Lillian S. VERIFIED CUSTOMER
She was great as the rest of your staff. Your made me feel welcomed.
7/1/2021
Lars-Erik L. VERIFIED CUSTOMER
Good job guys
7/1/2021
Frank F. VERIFIED CUSTOMER
Very satisfied
7/1/2021
Christopher L. VERIFIED CUSTOMER
Friendly and very satisfied with service
7/1/2021
Vicky F. VERIFIED CUSTOMER
I always receive excellent service at Covina Valley Kia. Mr. Connelly is a very helpful, friendly service advisor.
6/30/2021
Michshell T. VERIFIED CUSTOMER
Please don’t contact me.
I received something in the mail that said no mater what it would be covered literally on the paper mailed to me.
I called Covina kia dealership to confirm with all of my vehicles info that they already had because I’ve been survived there before.
Yet they couldn’t tell me until I came in if I would be covered….
Then I’m told well your car is salvaged so you aren’t covered anyways
Then I was told it’s my fault so it won’t be covered…
A whole morning wasted much like most of my trips to the kia dealership have been
You want to charge me for a diagnostic before you can even tell me what’s wrong when I can go to my mechanic that won’t screw me over who I trust who won’t change me that.
Overall 0/10 always…I won’t be buying a kia again or referring anyone just on customer service alone.