He was very professional and he make sure everything was done correctly …overall very satisfied with the service keep up the good work ????????
11/18/2024
Dawn C. VERIFIED CUSTOMER
Matt did a very good job and his customer services went above and beyond what he needed to do. He kept me informed all the way. He also facilitated a loaner vehicle so I could make my appointment in another city. Thank you.
11/17/2024
Tim S. VERIFIED CUSTOMER
Well, I trusted your mechanic and service advisor to be honest in their work. Two months ago, I replaced the battery and had all of the terminals cleaned at that time. One month ago, I replaced all of the wipers myself front and rear, so obviously they did not need to be replaced because of any wear. I also told Mr Connelly that I did not need the battery attended to because it was only two months old. Imagine my surprise when I got a charge for the battery service and replacement of my brand new wipers. I feel very uncomfortable now that the mechanic didn’t even inspect it prior to replacement, he just did it so he could get the up charge. This makes me very cautious of being able to trust your services. I was not even offered the opportunity to see the old parts that were supposedly replaced.
11/17/2024
Robbie D. VERIFIED CUSTOMER
George is an awesome service advisor
11/17/2024
Ruby H. VERIFIED CUSTOMER
George was the highlight of the experience in that he was responsive and helpful. I would be delighted to work with him again. My brand new car took over three weeks to fix. Also, I was not given a rental/loaner for the first week. I was told that loaners/rentals are not given during diagnostic periods. Given that it took 5 days to diagnose, it was a huge inconvenience and one I hope is remedied by the dealership. I was told that the Santa Clarita dealership offers loaners immediately. While it is a longer drive, it is well worth it for better customer experience.
11/16/2024
Brenda O. VERIFIED CUSTOMER
Matt is a very nice and respected person to talk to but the charges is too way expensive.
11/16/2024
Victoria H. VERIFIED CUSTOMER
Yes. George was knowledgeable about my vehicle and I was very happy with the service and the time was not long wait!
11/16/2024
Charlie T. VERIFIED CUSTOMER
Mr.Michael Connelly is one the of best service advisor I ever had.He always made me feel that I can trust him.
11/16/2024
Joe G. VERIFIED CUSTOMER
We are doing testing on the car, so we are not done yet.
11/15/2024
Gil S. VERIFIED CUSTOMER
We are really satisfied on the service that they provided from Adam Swain who we spoke and get the appt the same day we get the service with Michelle we did not get disappointed. Keep up the good work in your service department.
11/15/2024
Muhannad A. VERIFIED CUSTOMER
It was a great experience with a great customer service I really appreciate the help of Mr. George it was perfect
11/15/2024
Jose O. VERIFIED CUSTOMER
Eric was great. Very helpful and insightful about what was going on with our car.
11/15/2024
Susan M. VERIFIED CUSTOMER
Eric was professional and personable. His communication skills were top notch. He made an extra effort to satisfy my needs and concerns.
11/15/2024
Jason D. VERIFIED CUSTOMER
Everyone was helpful and and did their job
11/14/2024
Curtis I. VERIFIED CUSTOMER
Are you for leaving my car open and getting dust all over it and not washing it when I picked it up. I have photos if you'd like to see them.
11/14/2024
Jose A. VERIFIED CUSTOMER
Excellent work and very professional people
11/14/2024
Inhi B. VERIFIED CUSTOMER
George was our service Teck. He was absolutely amazing. A very big thank you.
11/14/2024
Laureen K. VERIFIED CUSTOMER
Usually updates take hours longer than 3 or days like 3 whole days but George was one to say Hope Everything Goes well and **** it was only a couple hours. And I got my car back right away- I was telling him that I prayed and he said he would pass that on to future customers who needed the update on their hybrids
11/14/2024
Rocco M. VERIFIED CUSTOMER
Matt was great. He kept me updated and more importantly he got the issue resolved issues quickly
It’s unfortunate the the issues I have had have been software related. Hopefully this’ll be the last software problem