Covina Kia Auto Repair Service

Everything went smoothly.

Waited 4 hours and the guy at the front never submitted the lapaerwork. Therefore my car wasn’t never checked for a recall.

????????

George arroyo was very responsive, and they finished the car at a reasonable time, and the car sounds amazing

Top notch help.

Michael has always been friendly and professional.

We are very happy with our car service is always great

Scheduled an appointment for a basic oil change. To my surprise was told it was some level 3 service now . Cost me over &300

Thank you for your hospitality.

I went in to get an oil change and for 3 safety recall repairs. George did not sound to familiar with the recalls when I asked what would be done for each recall. This made me uncomfortable. They were all marked as complete but I still feel uneasy about their completion.

Great customer service and his honesty was respected very much. Felt very safe here with my car

Great service and friendly, helpful staff.

Mike Connelly was EXTREMELY helpful. He and his team did a great job diagnosing the issue with my 2016 Kia.

Your whole operation is trash .. you guys **** 7-10 for diagnosing it took a frikin month .. worse experience ever.. I can’t believe your still in business.. communication is horrible, not friendly at all..

Thank you Eric for all your great feedback and communication

When I got my car back the glove compartment was completely Out and everything that had been inside of it was on the dash. The man That gave me the key when I got to my car did not notice it? I also did not like George repeating to me that if I used a coupon I would lose my free Oil Change. I understood when he told me once and chose to forego the Free oil change due to the fact that it was going to still be $49.50 for a Tire rotation. I did have to re insert my glove compartment myself.

George k was great

I was not satisfied this time. With your service. Michael was great but, I had my appointment 2 weeks ago and was canceled a day before the appointment. This is the second time this has happen. For a minor oil change service that used to be $129 now it almost doible.to $300. My car was not wash as usual my pressure tire came on so I don't even know if they were check. In the past 5 years or more that I have been taking my two kia souls for service. Never had a had such a horrible service.

George Arroyo does not fully explain services that may be needed. Right from the beginning he asked for the keys and walked outside to take pictures of it. He did not review this before or after. He was pretty quick to tell me that the car services would be $1100. Before anything I was sent a text message. How unprofessional to not verify the phone number before doing so. After I declined there $1100 services he made a rude remarks saying, "well it is your car." Adding a smile. After declining I said I had a coupon for my oil change and he quickly refused to take it due to management change. The gentleman in the office to his right was kind enough. Thank you! We have leased multiple cars over the last 12 years. I don't appreciate him making that remarks. He finally gave me the paperwork work to sign and told me there would be no car wash. He ended the transaction by saying "ok that's it". I said that it? How long will this appointment take? Where we sit? Do you offer shuttle service? George said, " your dad knows where to wait." First of all my father was not part of this appointment. Second, he should not assume his relationship between us. This appointment to get my car serviced is between George and myself. George needs to respect his customers and make them feel welcomed instead of telling them what he or she needs. What I mentioned is the just the tip of the iceberg. After receiving this survey invite I guess I was supposed to get my car vacuumed and windows cleaned not even that was done. We are in the market to buy or lease 2 vehicles within the next 3 months. With George working in service department we do not feel comfortable returning.

Mr. Connelly was very professional, helpful and provided a friendly Kia service department experience