Covina Kia Auto Repair Service

Wait time for scheduled appointment no follow up on Safety Recall parts that were back ordered

Erick made sure everything was explained to me and I appreciate everything he did to help me understand what was going on with my car

Im happy with the repair Mike id a friendly guy it just took way to long for the repair and no update status but I understand there must be many recalls

I am very satisfied with my service. George was very nice. He explained every details about My Car. I’m very happy thank you.

Convenient & professional.

Michael is an excellent customer service representative, you need more like him.

George is really cool thank you

Service was great but car tech forgot to vacuum the car before I picked it up.

I was told that they would vacuum and wash the windows of the car. This is the second time they did not do it and I had no time to hang around to get it done. I think I’m finished taking my vehicle to the dealership.

I took my vehicle in expecting this part to be in stock. I waiting 2.5 hrs for nothing and my vehicle sat there because they had to order a part. You could have told me that upfront. Also my windows and car was not vacuumed as indicated.Just don't waste my time is all I ask of you.

George K was patient and polite. He provided excellent customer service

I got good service and Thank you.

Thank you for the excellent service and the work of the people at Kia. Yi?hui

It was our first time using Covina Kia for Service. I was very happy to actually speak with a live person when making the appointment. The service that George Arroyo gave us was exceptional. The reminders, to being well informed as the car was being serviced was very helpful. No surprises. George Arroyo took very good care of us as customers . Car is running great. We will be back and will also recommend Covina Kia. “ ask for George!” Thank you for making it a pleasant experience!

I had a 4 o’clock appointment for an oil change. I was there for 35 minutes before I was able to speak to anyone. At least 10 employees passed by my sister and I without one word. Not a greeting not a I’ll be right with you, not a sorry for the wait, nothing. I was told that my oil change would take approximately two hours And I did not get my car back by 7:00. I went back and asked approximately how much longer and was told they hadn’t even started my oil change. There were two cars ahead of me and my car may be ready by 8:30. They suggested that I leave it there so that they could do it the following day. That was an option because I didn’t have a way home and I had to work the next day. I was told that they would be unable to wash the exterior of my car, but the interior would be cleaned and the windows. They didn’t clean anything. No one was friendly. They didn’t put a sticker on my car telling me when to get the next oil change, And an oil change that should take maybe an hour at most ended up taking over four hours. The worst service I have ever received.

The only aspect I disliked was the tires were filled up to 35 psi. The placard on the front door states 32 psi.

George did a great job kept me updated very satisfied

The customer service I received from the SERVICE dept was unsatisfactory. I was very unhappy with how I was talked to, they are lacking good customer service and I am very unhappy that I purchased my car from Covina Kia. To top it off the complimentary car was was a person using an old dirty rag to just wipe y windows. When I asked him about a proper car wash he blew me off. I feel the sales dept is very different experience however The previous time I bought a Kia was from Kia Carson and was very happy with the service dept.

Lying of my appointment date. Manipulative totally in front of me. Not professional. Very disappointed.

Manual Saldana was my advisor he was very nice and courteous but you could tell he was new. What really was troubling is that no one was helping him. I asked how long he worked there and he said 4 days. 4 DAYS and no one was shadowing him to show him the ropes? He had many questions as he checked me in, which would be normal for a new employee. A few times he asked other associates for help and my observation was that they couldn’t be bothered and were very condescending to him. You could tell because of this he was afraid to ask others for help. Covina Valley KIA needs to fix their training program. Also, I had ask to get a ride home while my service was getting done. They put my name on a list and told me to wait in the waiting area. 20-30 minutes pass and no one comes out to get me for a ride home. I walk up to the service desk and am told that I am next. Another 20-30 minutes pass, I again ask the service desk, they page someone and he walks up 5 minutes later to take me home. Was he there the entire time? Why the wait? Signs are posted everywhere about courtesy transportation but it wasn’t very well planned. It seems like there is a communication issue with this service. At least advise the customer how long the wait would be. It was pretty frustrating.