No communication. When I called to follow up I was talked down to in a very chauvinistic patronizing way. Had to have a man call to get answers and push the car yo be fixed.
Took 21 days for car to be looked at and told what the problem was but that was only after a man called to complain directly to the GM.
Was never offered rental cause repairs were under warranty. Again GM had to be called by a man to confirm loaner because when I requested a loaner I was ignored. Again no communication. Was told car would be done on 9/27 but no communication wasn't called until oct 5th stating car was done. And the message didn't come from my service rep. Some other man called stressing that I need to get loaner back.
So based on the service I received Covina Kia will only provide quality service if you are a male and the repair isn't under warranty.
My next car will not be a kia based on this service and I really do like my kia but I don't have 33 days to wait around and be treated so poorly because of my gender. Great look for the corporation.
10/7/2024
Lenore L. VERIFIED CUSTOMER
Wonderful customer service
10/7/2024
Otilio M. VERIFIED CUSTOMER
Eric Perez was amazing he has this amazing character very thoughtful and very respectful really helpful too
10/6/2024
Benny R. VERIFIED CUSTOMER
Eric was courteous and friendly throughout my service experience. Thank You ????
10/6/2024
Crystal T. VERIFIED CUSTOMER
The check in process was easy. The employees were professional and kind. I received an estimate for when my vehicle would be finished and received a call and text when the service was completed.
10/5/2024
Vicky N. VERIFIED CUSTOMER
Service manager was too busy and the wait because of it was very excessive.
10/5/2024
Fridolia A. VERIFIED CUSTOMER
Your front officers were very welcoming. Teck did a good job. Thank
10/5/2024
Deborah E. VERIFIED CUSTOMER
Very pricey and you use to at least cleaned the car afterward. Over 300.00 to change oil top off fluids and a minor check up on a car with barely a little over 30,000 miles??? Can’t even imagine the price for tires or brakes… I’ll be shopping around before my next maintenance needs
10/4/2024
Patricia C. VERIFIED CUSTOMER
Very good service, Erick was helpful and courteous
10/4/2024
Erica W. VERIFIED CUSTOMER
Service was far superior to Glendale Kia where I bought my EV6. Covina Kia is close to home and I am grateful for a relatively good experience. I plan to bring my car here now when service is due. One minor irritation, my service advisor was not around when I arrived for my appointment. I had to wait 15-20 minutes while other customers were being helped and there seemed to be other service advisors available to assist me. My assigned service advisor finally showed, apparently with takeout. I believe I should have been checked in within a reasonable few minutes of my arrival, which incidentally was about 10 minutes before my scheduled appointment (so, I actually waited close to half an hour without assistance). Not really sure why I needed to wait for a specific service advisor to check my car in, but like I said, minor inconvenience. My service advisor was very pleasant once he arrived. Also, car was promised at 5:30 pm and I did not get it back until after 7 pm. Interestingly, my service advisor was not there to check me out and had apparently left for the day.
10/4/2024
Peter C. VERIFIED CUSTOMER
The only thing I was supposed to be notified via text when my vehicle was ready for pickup. That didn’t happen.
Otherwise very good service.
10/3/2024
Alice B. VERIFIED CUSTOMER
I was there for 2.5 hours for a service I was promised would only take 30-45 minutes.
10/2/2024
Rosalia C. VERIFIED CUSTOMER
Excelent job
10/2/2024
Robert R. VERIFIED CUSTOMER
You should bring back the vacuuming at least mine wasn't done
10/2/2024
Rosalina C. VERIFIED CUSTOMER
Happy with your workmanship….will come back for my 30,000 service
maintenance soon….. thanks.
10/1/2024
Alicia D. VERIFIED CUSTOMER
Excellent service ????
10/1/2024
Trisha S. VERIFIED CUSTOMER
A 15,000 service was supposed to take about 3 hours ended up being 4.5 hours. Very frustrating to wait that much time for something that was advised a considerably less wait time. My appointment was at 10a, so they shouldn’t have been that backed up that early in the day.
I always get my car back washed and it wasn’t washed this time. Not sure if that’s still something done with the change in ownership or because service was running behind.
10/1/2024
Javier M. VERIFIED CUSTOMER
George se Porto muy Amable y muy professional muchas gracias buen servicio al cliente
10/1/2024
Lisa M. VERIFIED CUSTOMER
Mike is amazing service advisor he always takes care of me
9/29/2024
David A. VERIFIED CUSTOMER
Erick Perez customer service was very good. I did not had an appointment but he made sure my vehicle was serviced the same day.