Completely satisfied with the service I received at Covina Kia and George Arroyo is extremely polite and accommodating. He represents the dealership very well I couldn’t be happier ????
2/23/2025
Rufo P. VERIFIED CUSTOMER
Good customer service.
2/23/2025
Shanna M. VERIFIED CUSTOMER
I am always very satisfied with the service I get at Covina Valley Kia. Michael Connelly is always professional and is very knowledgeable and thorough. I travel to Covina just for the service. ??????????
I won’t take my vehicle to any other dealer! Keep up the good work!!
2/23/2025
Michelle R. VERIFIED CUSTOMER
Everyone was very polite and professional. Only problem is lot is too congested- to hard to get around
2/23/2025
Maria P. VERIFIED CUSTOMER
George was great. His recommendations were spot on
2/23/2025
Victoria M. VERIFIED CUSTOMER
Excellent customer service.
2/23/2025
Heather S. VERIFIED CUSTOMER
The dealership was comfortable and Eric was very thorough and helpful and nice. Melissa and Edgardo (I hope I got that right) were also very helpful and nice. Definitely made it worth the 45 minute drive out there. Thank you!
2/22/2025
Terry G. VERIFIED CUSTOMER
I want to thank you for you great customer service and generosity. You also quoted and explained my upcoming services needed in the near future. Thanx again,
Terry G
2/22/2025
Elias P. VERIFIED CUSTOMER
George was great!
2/22/2025
Christine B. VERIFIED CUSTOMER
I’ve never waited on service for 11 hours . I was never told it would take that long . Also had to call and ask for updates
2/21/2025
Joseph R. VERIFIED CUSTOMER
Not only was George friendly, knowledgeable and efficient. He went above and beyond to make sure we had an excellent experience. We will definitely be coming back to Covina KIA and asking for him. Thank you George!
2/21/2025
Dan H. VERIFIED CUSTOMER
The attempted upsell on service plans on my EV felt very forced, unnatural, unnecessary and uncomfortable.
Service and work performed was good, no complainants there.
2/21/2025
Cassandra H. VERIFIED CUSTOMER
Thank you Michael for your great customer service!
2/21/2025
James R. VERIFIED CUSTOMER
Xlnt
2/20/2025
Irma E. VERIFIED CUSTOMER
Excellent customer service by Michael Connelly. Courteous , Professional and always with a cheery spirit. Takes his time to explain about what is needed in the service visit.
2/20/2025
Sal A. VERIFIED CUSTOMER
She was outstanding Blessings to all of you
2/20/2025
Amber I. VERIFIED CUSTOMER
He was extremely helpful and informative
2/20/2025
Leiana L. VERIFIED CUSTOMER
I have owned Kia vehicles since 2013. This is the second experience I have had with having anything wrong with my vehicle. I am extremely unsatisfied with being told by multiple people different information. For example, the diagnosis I was told 3 separate people completely different times frames. I understand they have many people to diagnose that is not my issue. The problem is consistency. I need to plan my life around not having a car so I expect consistency with what I’m being told.
I was also told I would be able to have a rental when and if it was diagnosed and it was covered under warranty. When my car was diagnosed. When my car was diagnosed on a Thursday I was told I could get a rental for 2 days and the car would not be finished until Monday. My car was not finished Monday. Manager had to be called and was finally given a loaner vehicle. I am very upset about the situation. Michael from when understand was sick and I received no update unless I called Kia myself. I have never had a problem with Michael he has always give. Great customer service with me specifically. I do however have a huge problem with your system.
2/20/2025
Kris K. VERIFIED CUSTOMER
I believe you need assistance with your customer service. I had an appointment at 3 o’clock. I walked in to your service department and was not greeted. I was looked at and no one said a word to me. I had to ask for help then I was told well your service provider is not available. I sat and waited. They finally tried to call her on a walkie-talkie and she was doing something with snacks then at some point finally one of the service providers tried to start helping me and kept calling the server that was supposed to help me because obviously he did not want to once they finally did help told me my car would be ready in two hours dropped off the car at 3 PM. No one called me. No one text me by 7 PM I called and was told not sure where your car is at but if you get down here, I’m sure we’ll have it ready for you? I don’t know about you, but that’s not very good customer service.