(626) 605-2374
Make Appointment
Contact Us
Real Reviews from VERIFIED CUSTOMERS
Rosalie V. VERIFIED CUSTOMER
Excellent communication skills, very polite and knowledgeable. Thank you George.
9/29/2024
Martha A. VERIFIED CUSTOMER
Technician seemed to have clean his dirty hands on the driver side head liner. Will be taking it back to get it cleaned.
9/29/2024
Joel R. VERIFIED CUSTOMER
Great service
9/29/2024
Maria R. VERIFIED CUSTOMER
I am always completely satisfied with my Vehicle . Michael Connelly is the best !! I have been dealing with him for years!! He always makes sure i’m taken care! Thank you Mike!!
9/29/2024
Nadean J. VERIFIED CUSTOMER
traded my telluride in yesterday. thank u
9/28/2024
Valerie R. VERIFIED CUSTOMER
Car came out good. It did take a while but figures it’s a much smaller dealership. Waiting area was cool and comfortable. Clean bathrooms.
9/28/2024
Irene D. VERIFIED CUSTOMER
I waited 4 1/2 to get an oil change. They were supposed to do something else to the transmission but they couldn't and never told me until 4 1/2 hrs later. I will never bring my car back.
9/28/2024
Darlene S. VERIFIED CUSTOMER
George Arroyo is great to work with! He goes the extra mile for me each time I’ve had to bring my car in. He’s very courteous, nice, and answers any questions that I may have.
9/28/2024
Doris S. VERIFIED CUSTOMER
Very accommodating
9/28/2024
Oscar Z. VERIFIED CUSTOMER
I do not like the fact you discontinued the complimentary car wash.
9/28/2024
Cathy C. VERIFIED CUSTOMER
I was very happy with the service that I had and glad that the recall part was available and put in ,the appointment was only a few days from the date I was notified about the part and everyone was so professional and polite my car is running great thank you so much!!????
9/27/2024
Javier H. VERIFIED CUSTOMER
First off, Michael Connelly was a fine service writer. My problem is a new car. Should not need an $800 service. I had. Him not doing some things that it needed to bring the cost down to $470 still quite a bit of money. For what I thought was an oil service.
9/27/2024
Donovan C. VERIFIED CUSTOMER
I really have a problem with the way you handled the service. My 21 year old daughter brought the car in for a service that I PRE PURCHASED When I bought the car. She was there for nothing more or less. Yet your slimy service man, decided to take advantage of her and upsell her services she neither asked for or needed. She DID NOT HAVE THE MONEY for those services yet she felt obligated to purchase them. You are scum.
9/27/2024
Marie B. VERIFIED CUSTOMER
Mike always everything to give great customer service.
9/27/2024
Kenyon A. VERIFIED CUSTOMER
Took an extensive amount of time to get service after making an appointment, car was held after while I was told it would have its windows cleaned and be vacuumed (it never was, and the serviceman had left to lunch and left the car in the lot), and the representative told me that my prepaid service plan would not be honored.
9/27/2024
Karisma M. VERIFIED CUSTOMER
Very well welcomed when I walked in.
9/27/2024
Laureen K. VERIFIED CUSTOMER
It was utter chaos when I arrived and it took awhile till he got to me and there was no one in line in front of me- but there were two people waiting to pick up their vehicles mid-afternoon as it was… he said one hour and in one hour it was- unfortunately, though I waited for my vehicle there no one alerted me and then I got a phone call that it was done- I laughed with the guy and said - I was over there in lobby- anyways he said there was a recall? That would have to be a later appnt and then said to wait someone would get my car out front… after ten minutes and all the other cars were gone I went back inside and the guy said oh yeah- and THEN he sent a guy to get my car- when I got it- it wasn’t even washed , no seat cover and my chair switched around all the way back and back of seat was rearranged it was quick service yet everything else was disappointing and THIS IS NEW management? Hmmm
9/27/2024
Ramil B. VERIFIED CUSTOMER
I appreciate that George gave me that option to pay installment and would probably use it on one of the major service to come. Also happy that it didnt took very long waiting in service center! Job well done!
9/26/2024
Marsha B. VERIFIED CUSTOMER
I had a 2:30 appointment didn't leave until 6:00 pm What was the use of having an appointment? Waited to have car washed and vacuumed extra timed wasted car not washed or vacuumed! Service department told me why I was extra time. Car not washed ! Person who drive my car up said Covina Kia does not do that anymore. You need to tell Covina service department! On a scale 1 thru 10 I use to give a 10 now it is about a 5!
9/26/2024
Desiree G. VERIFIED CUSTOMER
I was happy with george but when I received my car it was making a loud noise coming from my spot conditioner, that it wasn't making when I brought it in. They took it back and said it was the cabin filter and said I need to get it cleaned out but I could still drive it. My air conditioner is still making tj loud noise, not sore why they wouldn't clean that out if the opened it and debris went everywhere but then again I'm not 100 percent sure that is what's wrong with it. Very unsatisfied, I take very good care of my car. It wasn't vacuumed inside like they said it would be, because they don't do car washes anymore!
9/26/2024