I was told it would take approximately 2-2 1/2 hours. I was there over 4 hours. My car sat there for about 3 hours before it was even touched. Service person knew I was unhappy and still let me sit there without an update for over 1 1/2 hours. Then I get my car and it wasn’t washed. The person that drove my car up said they don’t wash cars anymore, only wash windows n vacuum. So I told him look at my windows. DIRTY! I drive from Alhambra cause your service was always good until this visit.
9/26/2024
Keith E. VERIFIED CUSTOMER
Never got 1 update .Even called twice.
9/26/2024
Reina G. VERIFIED CUSTOMER
When my vehicle was ready on 9/24/24 I noticed the interior lights were on and would not turn off. Brought the vehicle back and was asked the most ridiculous question, have my lights have always been on. Who in their right mind would get in their vehicle and not notice the lights on inside a vehicle??
Not till the following day 9/25 then noticed my fasten seat belt lights, blinker, high beam lights, and door ajar notifications stopped working. Unfortunately didn’t notice that till I was about to leave the dealership at 7pm,
I am extremely upset and unhappy with the service. Inspection was done of the outer portion of the vehicle when I brought it in, why not make note of what was working properly as far as lights and other functions? At the end of this inspection Kia associates made it seem as though I brought my vehicle in at these conditions.
I’d like to get everything working properly and I am having second thoughts about bringing my vehicle in to Covina KIA due yesterdays service.
9/26/2024
John L. VERIFIED CUSTOMER
No carwash, vacuum or windows cleaning?
9/26/2024
Mary D. VERIFIED CUSTOMER
Thanks for the good job and washing my dirty car!
9/25/2024
Zhou Y. VERIFIED CUSTOMER
Timely and professional. Great experience at Covina Kia. Will return for future services
9/25/2024
Ricardo P. VERIFIED CUSTOMER
My window were not cleaned, and my vehicle was not vacuumed.
9/25/2024
Milette V. VERIFIED CUSTOMER
Customer service was amazing.
I love the new video updates. Let’s me know my car is in good hands
9/24/2024
Monique G. VERIFIED CUSTOMER
Mr. Perez was very patient and answered all of my questions. Need more people like Mr. Perez.
9/24/2024
Robert L. VERIFIED CUSTOMER
George explained everything to us and made it very understandable.
9/23/2024
Rachelle L. VERIFIED CUSTOMER
George was great!
9/23/2024
Anissa T. VERIFIED CUSTOMER
Professional and friendly
9/22/2024
Joseph B. VERIFIED CUSTOMER
My appointment and service was on time. Also was promised a completion time and the repairs were finished sooner, thank you
9/22/2024
Briana L. VERIFIED CUSTOMER
Matt was very communicative and easy to understand. He was always ready and able to answer any questions I had at any time. He also anticipated my need for a check in to see how things were going and reached out first at times. Great service from Matt.
9/21/2024
Rodica S. VERIFIED CUSTOMER
Thank you for your services
9/21/2024
William M. VERIFIED CUSTOMER
Michelael went above and beyond and was so professional and knowledgeable. I would not hesitate to take my vehicle again.
9/21/2024
Laureen G. VERIFIED CUSTOMER
First: He never texted nor called me to let me know my part was in! Two months latee i came in and made an appointment for today at 11:00am! It was a fuse needed to complete recall requirement and i was stuck waiting over two hours!! No communication until I went to desk to ask. Poor customer service rxperience.
9/21/2024
Clementina U. VERIFIED CUSTOMER
Completely satisfied
9/20/2024
Robert H. VERIFIED CUSTOMER
The person who helped me check in the car was very helpful.
Waited 5 hours for an oil change was ridiculously. To call to who ever to check on my warranty was ridiculous also. They never did that before. This was ridiculous waiting for 5 hour for an oil change. What was the use of making an appointment.
9/20/2024
David G. VERIFIED CUSTOMER
Other than it took a little while for the the right part, once it came in everything went fine. Thx Michael for all your help.