I know you’re busy but over 3 hours for a scheduled first service was s bit LONG.
9/14/2024
Kathy S. VERIFIED CUSTOMER
It appears that the employees do no communicate with each other. My person assigned to wasn’t informed with the problem with my car. I now have to come back for another diagnostic test. $$$$$$
9/14/2024
Thomas W. VERIFIED CUSTOMER
Michael Connelly is fantastic.
9/14/2024
Theodore H. VERIFIED CUSTOMER
Service contract.
9/13/2024
Cesenia H. VERIFIED CUSTOMER
I was very pleased with as always with Miles service. Was not pleased to find out the dealership had been soled and the new owners were no longer honering their service contracts from costermers whose cars that were purchased before the sale . This will affect any new car purchases in the future. I have purchased four cars from covina valley kia since 2012 . If the service contract that I singed when i bought my current my current car .This will be the last car i will buy from covina valley kia .
9/13/2024
Shilo A. VERIFIED CUSTOMER
Check engine light was on. So I made an appointment to have it checked out. I was told it would take 2-2 1/2 weeks to diagnose. I couldn’t leave my car there for that long. So I just had the oil changed and tires rotated. My appointment was at 10:30. The car wasn’t finished until after 3:30.
9/12/2024
Alfonso M. VERIFIED CUSTOMER
Ok
9/12/2024
Wendi F. VERIFIED CUSTOMER
Due to the high number of employees calling out on the day of my service, my service took 3 hours even with an appointment time. While I understand this was no one fault it was an inconvenience. Additionally, I made my appointment online and the selection I choose listed a car wash as part of the service. When I received the message that my vehicle was close to be completed they said it would not be washed in order to save water. Again, that’s fine, but then do t put it on the list.
9/12/2024
Lingh H. VERIFIED CUSTOMER
I had an excellent experience thanks to Eric Perez. His positive attitude, thorough approach, and prompt service made a big difference. He went above and beyond to ensure everything was smooth, making the whole experience pleasant. Exceptional customer service! Again, thank you so much, Eric, for your emphasis on attention to detail.
9/11/2024
Norberto A. VERIFIED CUSTOMER
Michael is a great player
9/9/2024
Silvia L. VERIFIED CUSTOMER
It took over one year to resolve our issue with the paint fading spoiler. We got this resolved finally but the headlights getting faded and the sides of the vehicle were not approved for fixing. How can Kia claim that they make good vehicles when they don’t back up their products. Even for this service. We were told 2 days and they took 5 to get fixed Leaving us without a vehicle for this long. Michael did everything he could but Kia needs to do better for us to have confidence in buying future cars with them.
9/9/2024
Lingh H. VERIFIED CUSTOMER
Eric was very courteous, attentive, and professional during the entire process. I appreciate the follow up updates that were provided in between the service. Thank you for making the process seamless and pleasant.
9/9/2024
Andrea G. VERIFIED CUSTOMER
The time it took to get my vehicle back was longer than it should have been. Tire rotation was allegedly apart of my services, but the tires are in the same spot, I can tell from the scratches on the rims.
The employees are nice.
9/8/2024
Andrew K. VERIFIED CUSTOMER
10/10
9/8/2024
John C. VERIFIED CUSTOMER
Do not contact me.
9/8/2024
Lucy V. VERIFIED CUSTOMER
The service and work was great, except for one thing. The main connection to the lights was disconnected. My headlights and turn signal lights did not work. I had to pull over at an auto parts store and dismantle the cover to get to the connection. At this point I did not know what the problem was. I’m thankful it was an easy fix, but it could’ve been avoided had the wires not been left disconnected
9/8/2024
Erika E. VERIFIED CUSTOMER
Erick is very kind. very good service. thanks Erick
9/8/2024
Mary C. VERIFIED CUSTOMER
Your new automated system is very confusing! When the services are sent to the customer through the automated system all charges should be revealed. The complete balance should be visible for the customer. I have come to this Kia location for a few years for service and this was by far the worst service I experienced. I do hope for your customers satisfaction you can fix this issue.
9/8/2024
Joseph O. VERIFIED CUSTOMER
Michael was very professional aand took very good care of me.
9/7/2024
Joann T. VERIFIED CUSTOMER
Carl Cruz did a great job! But absolutely do not like your new policy on not washing customers cars, so there goes customer service! Also, you need a new policy for taking in cars that need to be seen by the diagnostic technician and have them sit for 3 weeks on your lot, taking up space!! You could take the customer’s name and information on the vehicle and let them know a few days out, when the car is actually going to be seen or worked on by the diagnostic technician! Now that would be good customer service!!!